Babylock

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Babylock

by Lloyd Grubbe
(Vallejo, CA)

The Baby Lock company requires service through their dealer only. They will not sell service manuals to others.

This means you are tied to their dealers only. If your dealer is less than competent your machines can't get fixed right so it means multiple trips back to dealer repair.

So far I have spent half of what I paid for my wife's machine on maintenance.

I would suggest finding out who can fix your machine before you purchase a Baby Lock sewing machine.

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Babylock

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Oct 30, 2009
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Maybe it's changed
by: Shawn

I'm not sure that this posting contains accurate information. I know of a repair center that repairs Baby Lock sewing machines even though the store is not a distributor of Baby Lock products.

Oct 31, 2010
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Baby Lock Repair
by: Anonymous

The other dealer may fix Baby Lock machines but it's not covered under your warranty. Warranty is only covered with a Baby Lock Dealer.

Apr 06, 2011
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Babylock repair
by: Anonymous

I bought my Babylock 1550 10 years ago and it has been in the repair shop 4 times for the same problem. It locks up so that the fly wheel can not be moved.

The Babylock dealer in my area was far too anxious to sell me another machine. He also had every machine marked down 50% so he said. He was just cheesy and I didn't trust him and walked out. I found another repairman, under the listing of Singer's repair. I assumed he was an authorized Singer repairman. Turned out it was his last name. Very deceptive! I allowed him to repair my machine which he did fix, but while fixing it he broke several other parts and then couldn't replace them. He also took it upon himself to replace the verticle spool holder (the original is plastic and falls off constantly) because it was missing. If he had bothered to call me I could have told him I found it in my trunk where it fell it off. He replaced it with a larger metal spool holder enlarging the hole to the point where the original wouldn't even hold the original holder. He also misplaced my machine cover and when I asked him for it he couldn't find it, and it has now been 2 years, and I still have not had returned.

Needless to say, I will never allow an unathorized repair shop to touch my machine. My machine is sitting in an authorized shop now and I have been told it can't be repaired. The same problem with the fly wheel. I haven't even seen this machine in any of the stores since I took it in the first time to be repaired. I have been told by the dealer it is now obsolete. I can't believe in such a short time it became obsolete. It only makes me wonder if they knew this problem existed in so many it was being discontinued and they they saw "Sucker" written all over me when I walked into the store.

One of the major problems I hear over and over is that nearly all of the parts are now plastic and they are expected to last only 5 years. In my opinion, if the machine parts are expected to wear out that fast, they aren't worth my time to even consider purchasing it.

What happened to the all-metal sewing machines? If a company decides to go back to the metal machines and parts, I would venture to say their sales would be much higher than these expensive do-all plastic machines.

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