Bernina 200e/2004

by Cathy Little
(Cornville Arizona USA)

I purchased a Bernina 200e in May of 2004. I loved it but after about 2 years it turned to "Wish I Never Purchased a Bernina.

To make a long story short: I found out that Bernina does not stand behind their product. After I filed a compliant which they they lost and I had to Fax a copy to them, they stated that they could do nothing for me. The dealer that blow out my machine, CD player, and doogle would not back up her mistake plus charged me to fix her mistake which she stated was her Tech's fault.

The dealer was Quilt n Sew Connections in Prescott Valley AZ. I had a very respected dealer (Odegaard's in Flagstaff AZ) send my doogle to Bernina Connection which they "lost" and charged me $150 to get another one. Again I paid for their mistake.

Then I purchased a ruffler from another dealer and it was broken when I took it out of the box. Returned it and Bernina said "so sorry, you took it out of the box and out of the store, there is nothing we can do. Cost me another $60 for another one.

Then I puchased 2 Bernina programs at a $100 of pop. Guess what? No designs. Now the dealer is telling me "So sorry you opened the program. There is nothing we can do". How would I know if it was missing the designs if I hadn't opened?

So what I have learned is that Bernina thinks right from the get go that you are a lier. Again, that they do not stand behind their so called wonderful product. I will never ever purchase a another Bernina in this life time. Anyone considering purchasing a Bernina, think real hard before you do.