Bernina Artista 730E
by Heidi Gonzales
(Tehachapi, CA )
My Bernina light "ON" but no light!
I got my Bernina Artista 730E for Christmas almost 3 years ago. The light has never worked right. I must turn the machine on and off about 20 times in a row to get the light to come on to sew.
I spent the first year (while under warranty) driving 100+ miles roundtrip to the dealer for repair over and over to no avail. For the first 6 months my dealer's technician kept telling me they could not "demonstrate" the problem in their shop. I was not lying. My quilt group witnessed it, a favorite shop owner saw it too. Most of them Bernina owners.
Finally, in the 9th month, the tech said the light refused to go on for him, he was unable to fix it and became frustrated after a few weeks, he reinstalled the Microsoft software again and again. He shipped it to Bernina and when it returned, the light worked... for a few weeks.
Eventually, the light would not go on for several start ups again. It's back to its old tricks: eventually it does go on, and will light every time you turn it on for a few days, but once you stop using it for a week or so, it's like it gets cold and the light won't start without the 20 or so on/off flips of the switch.
When they have it in the repair shop and are turning it on and off over and over it stays warm (so to speak) and they think it's fixed. It has never been fixed. They refused to replace it. My 2 year electrical warranty ended. I can't afford to keep taking it back for a repair they won't make.
It cost more than $7500 plus the $1000 embroidery program. I will NEVER buy another Bernina again. They do NOT back up their products, they treat me like a liar, even when they observe it failing to turn on over and over. I am stuck with an expensive defective machine and hurt feelings. Look at my picture, you can see the light is turned ON, but there is no light... BUYERS BEWARE!!!
