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Bernina Series 8 the 820

by Ann
(Kansas City, Missouri, USA)

The Bernina 820 is a beautiful machine with lots of hype and promise. I have had it less than a month and am ready to give it back.

The automatic threading function is quite nice but the first tension disk was bent right out of the box and the machine did not stitch properly. That part could not be fixed so I got a new one. I could not regulate the top tension so that the bobbin thread did not peak up through the top stitches. Since I was just sewing seams that would not show, I did not worry.

Then I started using the Bernina Stitch Regulator. It had the same tension problem only worse. It took some fiddling but I managed to out fox the computer and I got the stitches to look good. Then it started skipping a stitch here and there, then a loup would appear, then the bobbin thread got jammed and made one of those impossible to release messes right on the stitch plate. I followed the trouble shooting instructions in the book without success. It is almost impossible to free bobbin thread that has become stuck in the bobbin hook. After some fiddling I managed to free everything and started again.

The same thing happened again. I should have known to pay closer attention to the automatic threading. When a tangle like that happens in the bobbin it usually means the machine is not threaded correctly and it needs to be re-threaded. I did this, but the machine did not thread the machine correctly the second time. Now the Bernina 820 sewing machine will not work at all and I have to take it back. I am ready give it back.

I have never had so much trouble with a sewing machine. I refuse to pay that much money and have it give me that much trouble. It should not take a brain surgeon or a trained sewing machine specialist to work this sewing machine. Heck, for the money it should be able to drive!!!

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Bernina Series 8 the 820

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Sep 20, 2009
Rating
starstarstarstarstar 		rubbish machines
by: helena llewellyn south wales uk

hello anne, they are doing this to all of us who buy new machines. i don't know what the problem is with big firms like pfaff, singer, janome etc. they completely ignore you when you try to complain about the stuff they are putting out for thousands of pounds (dollars). i threatened to sue pfaff when i bought the 2170. it was a dud right out of the box. it was replaced and that one had faults also. it works fine now but i had to fight to get that. i hope you get your money back as there can be problems with that aswell. we have trading standards here in britain. they really help. i think us ladies who sew will be going back to the old needle and thread sooner or later as the new machines on the market aren't worth the cardboard box they come in. i have a hand driven singer from 1910, it sews like a dream and i have never had a problem with it. now there's a machine. pity they don't make them like that anymore. aah, i wish. good luck sorting it out. regards helena
Sep 22, 2009
Rating
starstarstarstarstar 		I LOVE my 830!
by: CJ

I'm so sorry to hear your review. I've had my Bernina 830 since February, am just shy of 4 million stitches on mine, and I am totally in awe of this incredible machine!

I haven't found anything that it doesn't do beautifully. Was yours produced prior to February?
Sep 22, 2009
Rating
starstarstarstarstar 		Bernina 820
by: Roberta

I am sorry about your trouble with your new Bernina and the frustration you are experiencing trying to find a solution. I am also sorry that others like CJ don't respond kindly. Bernina will allow you to switch dealers so that you can work with a dealer that is responsive to problems with your new machine. Don't give up. Stay calm. You will get a new machine that works.
Sep 22, 2009
Rating
starstarstarstarstar 		Thanks for the support for the bernina 820
by: Ann

Thanks for your kind comments about the bernina 820. I am working with the dealer and I am hopeful that I can get the problems worked out. I really do want it to work!!!
Oct 30, 2009
Rating
starstarstarstarstar 		Disappointing Bernina 8 series
by: Jackie UK

I too am very disappointed with the new Bernina 830. I have had two machines both not capable of even sewing straight stitch correctly!! Both returned. It is such a shame what could have been a fantastic machine has turned out to be a lemon.
Nov 20, 2009
Rating
starstarstarstar 		Hook System on 820
by: Anonymous

Does anyone know what to do when you get the message "could not lock hook - check hook system and continue". The bobbin is facing inwards and even though I have been told to turn the balance wheel away/backwards, I cannot get it to come around to the normal position for changing the bobbin. Help! Thank you.
Nov 20, 2009
Rating
starstarstarstarstar 		Hook
by: Anonymous

Try powering the machine off and back on, that should reset the hook.
Nov 20, 2009
Rating
starstarstarstarstar 		Problems with the hook
by: Ann

Powering down the machine will work in freeing the hook. To prevent the problem in the future, every time you change the bobbin put a drop of oil just behind where the bobbin fits into the bobbin race. My dealer showed me that and it has worked. Also, if you get a "bird nest" on the back of your fabric, DON"T keep sewing. Stop and re-thread the machine. The "bird nest" problem almost always means the machine is not threaded properly and if you continue to sew to try to "fix it" it will jam your bobbin. Hope this helps.

I am the one that wrote the original post about the 820. See the next post and I will explain how I worked it out.
Nov 20, 2009
Rating
starstarstarstarstar 		How I worked out the 820 Problems
by: Ann

I am the writer of the original post on this page. It took a long time to get all the problems worked out on this machine. I had it to the dealer 3 times. The third time I left it there and each time they called and said it was ready I went in with a selection of the various threads that I use and fabrics and battings and quilt sandwiches and would put the machine through it's paces. Each time I would find the same problem recurring and the dealer would be surprised. It was in the shop for 2 months, but they finally heard and saw exactly what I was telling them. I was always very nice and treated them as a partner in trying to geting things worked out with the understanding that I would not hesitate to bring the whole lot back and consider the deal off. It is fixed and I LOVE THIS MACHINE. It is the best machine I have ever owned.
Dec 14, 2009
Rating
starstar 		Bernina 820
by: Verona McWhinney

I bought a Bernina 820 sewing machine in August, it has never stitched properly. The top thread breaks, it puckers badly when it does manage to work. The dealers assistant told me to use the walking foot but it still puckers. I was also told not to use certain threads but I have a quilt shop and I only use the best.

It has been back to Bernina once and to the dealer twice with problems. I am ready to give up. I have a 630 but I thought as I make a lot of samples this would be the machine for me.

I think when they do a test in the shop it is on coarse fabric and down the middle whereas I am using 200 count and doing 1/4" seams.

I also had a Janome I wish I had bought another!
Dec 14, 2009
Rating
starstarstarstarstar 		Reply to Verona
by: Ann

Verona, I think you are right about the fabric they are using to test your machine. You need to take the kind of fabric and the kind of thread that you use into the dealer and show them what the machine is doing. Have them sit down with you and actually sew with you or you sew for them. That is how I got my machine fixed. Mine works beautifully now and I love it. Also, do not ever pull the thread out of the machine backwards. Always snip the thread off at the spool and pull it out from the needle. My dealer told me doing it the other way can really cause the tension to go out of adjustment.
Ann
Dec 17, 2009
Rating
starstarstarstarstar 		bernina 820
by: Anonymous

I have a Bernina 820 that is two months old and it has problems right out of the box. Been back to factory and now is in the shop. It has poor stitch quality and everytime I sit down to sew some new problems starts with tension to screen multi-tasking functions that will not work.I have to turn it off to reset it many times. Bernina needs to get their act together on this advertised top of line top quality, best Bernina machine ever made and listen to the customers who sew everyday and have problems everyday with the 8 series machines.
Dec 18, 2009
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

I have made numerous trips to the dealer with my 830 and am making another one tomorrow. The problems: Will sew for 2-3 inches before breaking the thread; When I try to use the reverse, it goes backward 3-4 stitches, then jumps to the left and begins a zig zag; it will no longer wind the bobbins; Forget about quilting on the frame, a total disaster; The tension is a nightmare. I'm going to try to be "strong" tomorrow at the dealer and request that they keep it until it is actually fixed, no matter how long that takes. I am SO disappointed in Bernina at this point.
Dec 20, 2009
Rating
starstarstarstarstar 		sherry
by: helena llewellyn south wales

hiya, if you tell them to keep it until fixed no matter how long, you can kiss goodbye to your machine, because then every time you ring up they will have an excuse, be firm with these people and directly to the point. you want it fixed as soon as possible or within a reasonable time limit of say one month or you start legal proceedings. don't be fobbed off by their bullshit. seems like these arseholes are already taking you for a ride. don't let it continue. i fought like hell with pfaff to get my machine 2170 to work right. it's fine now. don't be a lemon missus.
Dec 21, 2009
Rating
starstarstarstarstar 		I am having the same problems with the 820
by: Anonymous

I am having all the same problems with my 820. It's so frustrating to have so much expectation and then spend all my time fixing broken threads. I have never gotten the BSR to work. And I know it's not me becaise I have sewn with one for years on my 640. Finding this discussion gives me hope that the issue can be fixed by the dealer.
Dec 21, 2009
Rating
starstarstarstarstar 		My 830 is a lemon
by: sherry

Thank you Anonymous and Helena for your supporting comments. And I agree; it is reassuring to know that others are having the very same problems so it's not us; it's these overpriced machines. When I dropped mine off at the dealership this time, I believe I hit a nerve with the owner. I had my list typed up and ready of the many things wrong with the machine. She wanted to blow me off by saying it was just a thread or lent that could be taken care of in seconds. I quickly showed her the list and things went downhill from there. I expressed my concerns that it is spending so much time in the shop and yet is no better. But when I began to mention that I'm reading on blogs that others are having identical problems, she quickly interrupted me to say that "they don't know anything about sewing." Well, I'm not an expert but I have been sewing for 45 years; I have also written on this blog so that must mean that I know nothing about sewing. I pretty much insisted on getting a loaner, even if I needed to pay rent for it. I am using a very used 440 and have had NO PROBLEMS for the 2-1/2 days I've been using it. Is Bernina listening about the 8 Series????
Dec 22, 2009
Rating
starstarstarstarstar 		I wish I had never bought it
by: Anonymous

The 830 has been a nightmare, just one problem after another. I traded in my Janome for it and am so diappointed!!. I have not yet managed to finish anything without it breaking. I was begining to think it was me, so I am pleased to find others are having similar problems. It is going back to the factory, but I am seriously considering a different
brand of machine altogether.
Dec 23, 2009
Rating
starstarstarstarstar 		Another 820 with problems!
by: sandra

My new 820 has also started to have problemsafter using it trouble free for about 3 weeks.Bird's nests every time I try to stitch. Have done everything I can think of. The dealer is 2 hours away so I would love to sort it out myself.... what have the dealers done to fix the machines that have been faulty??? I have always had Brothers, Babylocks and also Janome - only the Brother and Babylock machines have been fault free. What is going on with these machines??
Dec 23, 2009
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

So far, my dealer has done pretty much nothing, but this time, they have had my machine since Saturday so I'm a little bit more hopeful. All the other times I have taken it in, they would say they sewed on it and it did just great so they cleaned it (which it didn't need) and oiled it, and gave it back to me. This time I told them that I didn't care how long they kept it; I just want it FIXED. I will continue to update here as I know more. I wish all of you the best of luck who are having these problems. Nothing is more frustrating than to sit down for a nice time of sewing and end up with high blood pressure and nothing sewn. Again, is Bernina addressing our complaints???
Dec 23, 2009
Rating
starstarstarstarstar 		sherry's lemon
by: helena llewellyn south wales uk

hiya sherry, so we don't know anything about sewing eh. next time you see that woman ask her how much she knows about machine repair and mechanics. if she suggests that your problem can be fixed in seconds how come it is going in and in and in and coming back out of her shop only to go in again for the same fault. i'm very angry at this stupid bint. i have sewn for 40 odd years on all types of machine. some junk some brilliant. and you get to know when a machine has bad faults that need major repair or even a trip to the dump. give this arsehole the boot as soon as you can. cos she will never understand a sewing machine as long as she has a hole in her arse.
Jan 08, 2010
Rating
starstarstarstarstar 		So much money so little joy
by: anonymous in australia

I bought 820 with high hopes after owning the Bernina 1130 which has been the most amazing machine but no long throat area. The machine returned to the manufacturer once, I have had a mechanic do a house call, and I have complained to the shop owner several times. One of the dealers who is using the machines and getting to know them is helpful and supportive but the other always makes out it is my problem, am I using the fresh thread, is the thread round around the spool horizontally, is my table solid (I have bought two new tables just for this machine!)the reasons why I am not succeeding are endless and yet I have known this person and bought sewing supplies of them for ten years and have been sewing and quilting for thirty years. I want to see Bernina stand up and take notice, their new 830 may do great embroidery, I don't know, all I want is great free motion, either by my own guidance or the bsr. All I do when I sit down is adjust the tension and re-thread, and sometimes when it is finally going okay (with the tension on 1.75) then the bobbin runs out, I refill it and the tension is stuffed again. The amazing thing is that I am now running test samples to show them and I always dash over to the old machine turn it on and run a similar row and no matter the batting or thread it always comes out perfect. So disappointed.
Jan 08, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

TENSION. From the first time that I took my 830 back to the dealer, I asked them to please check the tension; I felt like this was the key to the many, many problems it has had. This last time it stayed in the shop for more than a week, and I've had it back for about a week. I'm still holding my breath every time I sit down to sew, but things are looking up. The dealer told me that they have a new way to adjust the tension, and that is what they have done. I am only doing straight stitching right now because I have some things that have to be finished within the next couple weeks. I'm afraid to try quilting at the moment in case it messes up the straight stitching! It seems that the smallest thing can set it off -- very fragile. But I'm not ready to give up! I will update you again as I go back to using other features of the 830. Good luck to all of you!
Jan 14, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Vicky

I too have just bought a new 820 because of the BSR. Wanting to quilt my own quilts instead of sending them out for professional quilting. I actually bought this machine instead of a small Gammill and am beginning to think that this has been one very expensive mistake! When using the BSR we start off o.k. and then the machine goes berserk and stitches so fast it feels demented!! Damned scary too. I have used sewing machines for 27 years and NEVER had problems like I am having with this one. My Elna 7300 is a dream but doesnt have BSR. I have had my machine back to the dealer but everything checked out o.k. I keep asking myself, how is it possible that a machine can be so complicated that an experienced seamstress cannot get it to work??? So disappointing and unbelievably frustrating. Has anyone any clue as to why the BSR goes berserk even though the fabric is NOT being moved quickly.
Jan 14, 2010
Rating
starstarstarstarstar 		My 830 is a lemon
by: sherry

Hi Vicky!
Unfortunately I know exactly what you are saying about the BSR. That is why I'm having a Tin Lizzy delivered later this month. As you can see from my many comments, I've had problems from day 1. I'm happy to say that it is now making a beautiful straight stitch without breaking the thread every few inches, etc. I don't have a clue why the BSR goes beserk as you said. Mine also will be going along pretty well, and out of nowhere jumps to an extreme speed and there's nothing else to do except pressing the stop button. At this point, I've given up on using it to quilt. So sorry that you are experiencing the same difficulties and passed up a Gammill. I hope you get help from the dealer. Please post again!
Jan 18, 2010
Rating
starstarstarstarstar 		Bernina 830 New 8 Series
by: Lady Di

Hi Sewer's I have some questions, I never owned a Bernina so I just purchased the new 830 She's beautiful, First I am very surprised that Bernina didn't give any case to hold the embroidery machine, only 1 stitch plate was included, very few feet a manual a case to hold the bobbins and few other small things. I know nothing about Bernina but for the amount of money I paid for this very expensive machine it should come with a carrying case for the embroider part, and at least a 2 stitch plates and few more feet and adaptors.

PS: dose any other feet from other bernina models fit on this machine?? And if so can you tell me where I can get them and if and what size adaptor.

PSS: I am writing the CEO of the company. I owned a Babylock Ellegant2 It came with 3 stitch plates, tons of feet, books manuals sissors, bobbins case to carry the embroidery hoop, so many extras. So I ask again, and why did I buy this machine?
Jan 26, 2010
Rating
starstarstarstarstar 		Wow!
by: Anonymous

Thank you all for the comments on the 820. I have been thinking of buying one, but given all the problems,will wait to see if there are any improvements to the machine. A big price tag for so many ugly issues!
Jan 28, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Vicky

Dear Ladies

I decided to put my new machine away and just carry on using my Elna quilting pro but then thought that was absolutely ridiculous seeing that I have paid 3,000 pounds for it!! So I got it out and sat and persevered with the BSR foot. Result: I am quilting like a mad thing now!!! Have finally gotten to grips with this temperamental little foot. HOWEVER, the tension is something else. This seems to be a problem a lot of you ladies have experienced. Whilst quilting my daughters quilt using a black cotton on top and a dusky pink on the back, the pink kept pulling through to the front. In the end I had to put the top tension down to 1.75 to achieve a good result!!!!! I think I am going to have to just keep trying and playing around with the tension until it decides to behave. I was am using Sulky thread. Do the Berninas prefer a certain thread. My machine is quite fussy about which threads I use, unlike my Elna.
Jan 28, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

YES, the major problem with the 830 is the tension!!! This is what I've been telling my dealer from day 1. The last time it was in the shop they said there is a new tool for fine tuning the tension. So far, it is sewing a straight stitch just fine but I haven't tried to quilt with it because I'm afraid it will be back in the shop!! It is terribly temperamental about the type of thread and I still don't have a good combination of threads that will work. Mine will NOT sew with the King Tut. It made a major mess. I believe that it has better results with the thinner threads, but again, I haven't really found the best combination. And it is very inconsistent even when you think you're doing pretty well. It can turn ugly without notice. Good luck to all of you!!! If anyone gets it like they want, please let the rest of us know. Thank you!!
Feb 02, 2010
Rating
starstarstarstarstar 		update
by: Anonymous

I am the originator of this page. I finally like my 820 but only to a point. The tension can still be a problem but it is mostly solved. The dealer said there was a new way to adjust the tension and that seemed to fix it. The machine seems to like the same wt. thread in the top and bobbin, otherwise the thread break message keeps popping up. I ignore it, push the red x and keep on sewing. That seems to work. If it continues, I will re-thread. I have not made peace with the BSR and have given that up. I do fairly well quilting without it. I have the most problems with the bobbin. I just had the machine into the dealer because the bobbin was totally frozen. I watched the repair person try to take the thing apart. YIIKES, what a job!!! He had a heck of a time getting the bobbin case out. Could not find thread caught or any other obstruction....so I do not know what was wrong and neither did he. Luckily, I did not have to leave the machine I stood there and watched him work with it. Let me know if any of you are having problems with the bobbin seizing up.
Feb 03, 2010
Rating
starstarstarstarstar 		BERNINA 820
by: Vicky

I also have the same problem with the break message screen coming up when quilting. I also ignore it and carry on sewing. I have had a problem with the bobbin doing weird things. Mine got itself jammed and I couldnt get it unjammed no matter what I tired to do. In the end I turned off my machine, made a cup of tea and then came back to the machine. Turned it on and it resolved itself to working again. I cannot for the life of me understand why the Swiss can make such a complicated machine!!!!! It doesnt need to be this way. Its almost as if they have made it this way to justify the hefty price tag. Perhaps they think that if we cannot understnad the machine we will think it worth the money???? I have owned many different machines (have 5 at present) and none of them have taken me this long to understand them. I have never been intimidated by a machine but this one has me stumped. I cant say I enjoy using it like I enjoy using my Elna, but am making use of it because I cant justify letting it sit doing nothing at the price I paid for it!! Will just carry on battling with the tension and will keep posting feedback as I go.
Feb 03, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Well, it certainly looks like we all have very similar complaints. Now if Bernina will just get their act together and come up with a way to fix this tension problem. I also received the same words from my dealer that Bernina has a new tool to adjust the tension. This does give me some hope that things will improve. Like the rest of you, I've invested too much money to leave the 830 sitting so I'll continue taking it back as needed and wait on a resolution! I've had a few people ask how I like mine, and I recommend that they wait at least a year or so to purchase one. I like to think that by then Bernina will have it working!!
Feb 03, 2010
Rating
starstarstarstarstar 		Getting somewhere
by: Anonymous in Australia

I am finally making some progress with my 820, largely due, I think, to the update I put on it off the Bernina website. It still gets pernickity about threading sometimes but just rethreading and holding te thread very firmly as I do it helps. The tension still needs to be assessed every time I turn it on and needs to be set at either 1.75 or 2 for free-motion. Have also given up on BSR, too unpredicatble. I heard on the grapevine that Bernina has brought over a well known Australian quilter to help them iron out the bugs so am hoping that pays off. One thing we can be glad of and that is that our machines can be updated so that they become different machines, rather than a non-computerised one that once you realise it isn't doing what you want you are stuck with. I did a thread sketch of an apple to practice and it seemed to go very well. To any who has not uploaded your updates, check the Bernina site, it may help.
Feb 03, 2010
Rating
starstarstarstarstar 		response to Australia
by: Ann

I just got my 820 updated yesterday. I spent the day sewing and only had one thread break alert. I kept sewing. I have not tried free motion yet, that will come in a couple of days. I wondered if the update would help. Hopefully they will get the kinks ironed out.
Feb 11, 2010
Rating
starstarstarstarstar 		NOTHING BUT TROUBLE WITH THE 820
by: Anonymous

NOTHING BUT TROUBLE...WILL NOT WORK IN TEMPS LESS THAN 58 DEGREES (I SEW IN A FINISHED ROOM IN THE BASEMENT). WILL NOT SEW WITH THE BSR ON THE QUILT FRAME...CONSTANT SKIPPING...3 BSRS, HEAVIER SPRING, SERIOUS THREAD AND BOBBIN ADJUSTMENTS, SOME HOOK ADJUSTMENTS BY THE DEALER...1/4 INCH FOOT...HORRIBLE...PUSHES THE FABRIC INTO THE THROAT PLATE...DEALER GAVE ME ANOTHER 820....SAME PROBLEMS...I HAVE NOT SEWN FOR WEEKS...I HAVE HAD ENOUGH...BERNINA WAS NO HELP EITHER...I WILL GET ALL MY MONEY BACK..P.S. I TRADED IN THE 440..2 BSRS LATER!
Feb 11, 2010
Rating
starstarstarstarstar 		NOTHING BUT TROUBLE WITH THE 820
by: Anonymous

NOTHING BUT TROUBLE...WILL NOT WORK IN TEMPS LESS THAN 58 DEGREES (I SEW IN A FINISHED ROOM IN THE BASEMENT). WILL NOT SEW WITH THE BSR ON THE QUILT FRAME...CONSTANT SKIPPING...3 BSRS, HEAVIER SPRING, SERIOUS THREAD AND BOBBIN ADJUSTMENTS, SOME HOOK ADJUSTMENTS BY THE DEALER...1/4 INCH FOOT...HORRIBLE...PUSHES THE FABRIC INTO THE THROAT PLATE...DEALER GAVE ME ANOTHER 820....SAME PROBLEMS...I HAVE NOT SEWN FOR WEEKS...I HAVE HAD ENOUGH...BERNINA WAS NO HELP EITHER...I WILL GET ALL MY MONEY BACK..P.S. I TRADED IN THE 440..2 BSRS LATER!
Mar 07, 2010
Rating
starstarstarstarstar 		The 830 Lemon Parade
by: Anonymous

I will join the 830 lemon parade. My dealer is really mad at me for going to Bernina headquarters since they couldn't fix it 4 times in the shop. They even sent me home with it broken once.
The BSR is junk. The machine broke quilting a quilt with the walking foot. I am fed up. My dealer is horrid. Very poor business practices and sloppy business manner. The machine is alot of money and promise and no delivery. I don't want it until they get it right. Give me my money back until it does what it promises. If anyone is reading this, don't buy one.
Mar 08, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

I sure wish there were a way for us to band together and somehow "make" Bernina hear us. We all have the exact same complaints -- no coincidence. I couldn't agree more -- as far as putting the 830 on the $2000 frame to quilt, forget it. I've ruined a quilt and it does nothing for my nerves as well! At the moment, I'm only using the 830 for simple straight stitching. And even at that, if I want to set the length for 6 to baste, it can't handle it without breaking thread. The tension part of this machine should be completely overhauled and replaced. It does not work!!
Mar 08, 2010
Rating
starstarstarstarstar 		Some things I have learned
by: Anonymous in Australia

As we are all in the same boat and have agreed we have bought a machine that was not properly prepared let's work together to try and get the best from it because no one is offering me a refund. And, believe it or not mine is working okay now, in fact better than okay. Here are some of things I have learned:
Go to the Bernina site and download updates whenever they come along, do them all! They make an enormous difference, they are better than a service.
The BSR foot has been recalled and a new spring put in, this has improved it's performance considerably.
The thread issue is a trial and error but is also related to batting (if you are quilting which i think is where most of the thread problems are)
I am about to test all the locally available battings as the needlepunched ones don't quilt as well as others.
Try sticking to top quality thread and if it is cross wound then put it on a seperate cone that allows the kinks to relax before it gets to your machine. I use Signature cotton and am having no problems anymore, but I am sometimes using a cheaper horizontally wound cotton in the bobbin and that is going okay, if in doubt match the top and bottom threads.
Make sure (and this turned out to be imperative) that the machine is on a very stable solid table. The more bounce the more the bobbin and thread play up, I bought two tables but the first was not stable enough, the second is fine and the bobbin case never pops out anymore.
I still feel that the presser foot bounces too much as I quilt making it harder to get a fine smooth line compared to my old Bernina, however I have played withe the presser foot pressure and increased it and I am evaluating whether this is a bit better.
I would love to hear your improvements or methods, because at the end of the day when this machine is going well it is amazing, and the speed and space under the arm make for a much better sewing experience than any other machine.
Maybe we should cut and paste this URL to an email to Bernina so they have a first hand knowledge of our issues, but I think they probably already do as word of mouth is pretty big in the quilting community.
The other thing is to be aware that if you have come from a non-computerised machine that there ia big learning curve regardless of the brand, I had a Husq. Sapphire and I didn't like it either but I realise now that that had a lot to do with unfamiliarity.
Finally, we have a machine that can be upgraded online so that it will grow with us, and once the bugs are ironed out I now have faith that this will be the machine of the future.
Good luck and let me know your successes. I know i sound like I work for the company but my first comments on this page were not so pleasant, but I have invested too much money to not win with this machine.
Mar 09, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Thank you Anonymous is Australia!! I will definitely copy your ideas and try them out. I am encouraged that you're having a better sewing experience!!

Thanks again! As I have more comments to add, I will do so.
Mar 09, 2010
Rating
starstarstarstarstar 		response to Australia and I have a Lemon
by: Ann

Hi,to you from Australia, and MS. I bought a Lemon. I am the originator of this page and I think that you are on the right track. I have almost solved all the problems I was having with my 820. The installing the update did wonders!! I also found this page on the Bernina site. It is most helpful. http://www.berninausa.com/faq-n728-sUS.html It is a page of hints and tips about the machines. Read through the whole thing and you will find lots of helpful info. Another thing, be sure to oil the bobbin case every time you sit down to sew!! There is a diagram on the Bernina site that shows you where to put the oil. This has solved the bobbin problems I had. DO NOT USE INVISIBLE THREAD IN THE BOBBIN I did and I had to take it back to the dealer because a little piece broke off and got stuck and froze it. I do not use the BSR, I could not get it to work right, plus I was used to free motion quilting without, just not very good at it. I love the ease with which I can adjust the speed of the machine for my free motion stitching,that has made a huge difference. Since the update, I have not had problems with thread breakage. I use only good thread. Mostly Superior thread. I try to match the top and bobbin threads. I did not have the sewing table issue, as my husband built me a really heavy table. I also use only needles with large eyes and a large curf. That would be top stitch or sharps. Mostly topstitch needles. I also tell the machine which needle I have in the machine. I make sure it "sees" which pressure foot I am using, especially when free motion quilting. For some reason it does not "see" the 29c foot for free motion. Keep on trying, you will love the machine. I finally do!! It took some time though.
Mar 12, 2010
Rating
star 		Why are all these negative reviews 5 stars?
by: Anonymous

It is not very helpful that all these reviews are marked 5 stars when, clearly, people are not happy with this expensive machine. Has anybody mentioned that it weighs 70 pounds...that's seven ten-pound bags of flour you are dragging back and forth to your dealer each time something goes wrong.
Mar 14, 2010
Rating
starstarstarstarstar 		5 star ratings
by: Anonymous

Hi anonymous
I don't think the stars are rating the machine, I think they are supposed to rate the usefulness of the review. I don't actually pay them any attention so i think their default must be five stars.
Yes the Bernina is very heavy, it is a stay in one place machine, my last Bernina from twenty years ago was also heavier than most but I don't attend workshops much so it has never been an issue for me.
Mar 20, 2010
Rating
starstarstarstarstar 		Bernina 820 like 1965 Porshe
by: Marue

My new 820 is like my old 1965 Porshe - it was in the shop a lot to get adjustments, but when I drove it, it was a dream. Come to think of it, in 1969, I paid the same amount for the Porshe as I did for my new 820. Yes the 820 is a bit of princess, but I've done a lot of projects including using the BSR. Right now I'm not sewing because the threader won't pop back up and there is nothing in the manual to help me. I have a great dealer, but the shop is 2 hours away. So I wait until Monday to call to get help.
Mar 21, 2010
Rating
starstarstarstarstar 		Another 820 owner very disappointed
by: Anonymous

I bought my 820 several months ago and it has been in the shop more than in my sewing room. TENSION issues. Dealer did everything they were told by manufacturer. Just returned my 820 for new 820. Dealer very understanding about the problems; however, I sorely regret purchasing this machine.

This second one is running quieter than first and so far no problems but this is because I'm using the one and only thread they recommend. It's polyester and heavier than what I have used for years on quits.

I feel the mfg sold the dealers a bill of goods. They are now telling dealers we have to make adjustments all the time when we trade out different threads. Aside from metallic threads I didn't have to do much adjusting on previous machines. I was told to take notes and use them when changing theads. Problem is, this is not what I was told when I purchased this machine and when I use my older machine, I can sit down and sew anytime and not worry if machine will recognize the lighter threads out there. I know the tension is a major problem with these machines because I've met women outside my area in classes with same issues. The 820 doesn't recognize lighter threads and give error message thread broken. Her dealer as well as mine did everthing mfg told them to do and problem still exists. Warn your friends not to purchase one of these!
Mar 24, 2010
Rating
star 		My 830 is a terrible nightmare.
by: Janice

It's almost too painful to talk about. I spent $12,000 on an 830 back in December, and it has been at the dealer for repair nearly the entire time. I wish I would have got the 730 or just kept my old 180. At least my 180 would sew right!

I just found this website today, and wish I would have seen it before I bought the 830.
Mar 24, 2010
Rating
starstarstarstarstar 		830 problems
by: Anonymous

I love sewing - have sewn on quite a few machines for about 40 years - starting with a simple Toyota which never broke! I too am sorry I forked out all that money for an 830, Thread breakages and re threading in embroidery drives me up the wall. Machine speed has to be turned down so low it makes there boast about speed of sewing a joke. I am currently awaiting the return of my machine and have so far been made to feel that the problems are ME - wrong thread, wrong technique. I have sent samples and lists of exact problems and will see what comes back. I am sure it is not me as I cannot believe they can sell a machine for only one thread and for only people who are so used to other machines that their technique is wrong for this fancy new machine.

My dealer has been very helpful but I think we owners are all being manipulated to hide the problems. If my machine does not work when returned tomorrow I shall definitely not take it lying down. I have a Bernina 200 which gives no problems - fortunately I had not sold it when purchasing the 830 or I would be in real trouble.- I do think the problems need to be drawn to Head Office's attention.
Mar 24, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

I could have written the above comment almost word for word about the 830 that I bought a year ago. I have spent several days trying to embroider 4 items. No matter how many times I change the needle, try different brands of thread, breakage continues until I'm on my last nerve. As far as tension, don't get me started. I loosen it and things seem to go well; then suddenly it is pulling my bobbin thread to the top yet again.

I love the Alex Anderson thread for piecing, but cannot use it with the 830. No matter how much adjusting I do to the tension, it invariably reverts back to breaking the thread again within minutes.

As you can probably tell by this note, I am so over this machine. Does anyone have an encouraging story as to what Bernina plans to do for us sewers who are out $12,000 and are no longer enjoying our sewing experience?
Mar 25, 2010
Rating
starstarstarstarstar 		All of you with tension problems etc
by: Ann

I agree with all that all of you about the problems with the 820 and 830 machines. The tension and and bobbin problems are driving me crackers!!! I too love the Masterpiece thread and the Bottom Line threads from Superior thread. I cannot seem to get the tension right. Tht top thread either peaks through the underside or the bobbin thread pops up through the top. The BSR will only sew forward, backward the bobbin thread does not engage so all the backward stitches are skipped. Some trilobal polyester threads get caught in the bobbin causing mayhem, broken thread, birds nests, a frozen bobbin, and much fiddling around.
I think that each of us need to figure out where to write to the company and outline all the problems we are having with these machines. They cannot be clueless about these problems!! My dealer has been very good and my machine was replaced once. But for the price I paid I expect at least the reliability that I experience with my old 930. If any of you know of the magic address, please put it on this site and any other site you can find. Also let those of us who are having problems know of any fixes that you know about. Thanks, it is good to know that I am not the only one with these problems.
Mar 25, 2010
Rating
starstarstarstarstar 		Bernina 830 - good bye to relaxing while you sew....
by: Barbara

I purchased my Bernina 830 about 2 months ago and it's going back into the shop again!

The automatic threader does not work!! It's not me, it's not the thread and it sucks.

I've used more thread on this machine than any other machine I've ever owned (Bernina included) It constantly says it's out of thread or the thread's broken?

I still have a perfect 830 record from the 1970s.

This is so disappointing.

The dealers are quick to sell it to you and totally inept at fixing it for you.

I totally sympathize with all of you.

I'm very close to giving it back (even though I've invested a ton of money and time on it (mega hoop, V6 Embroidery, extra feet etc)
Mar 25, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

I too would love to find out where and to whom we could send our comments that might help us with this machine. Sewing should never be this difficult. I really don't see much more help coming from my dealer. They have been nice, but still contend that it's my fault with choice of threads etc.

The above problems with the BSR are exactly the same as mine. Fine if you are going in one direction but impossible the other way.

If I find out a place to contact that might help us, I'll post it immediately. And any help that any of you find will be much appreciated!
Mar 26, 2010
Rating
starstarstarstarstar 		To Australia and All
by: Ann

Thanks Aussie, I sure hope they read this. Bernina has put the complete 830 manual online as a PDF file. It is quite extensive, over 100pgs. For the amount that we paid for our machines, they should provide all of us with a copy instead of having to look it up on the computer!!!

I am still struggling with the tension problems. Particularly the top thread getting caught in the bobbin assembly and breaking...... and.........then plenty of delicate fiddling around to get the piece of thread out and start over. I found out how to adjust the bobbin tension from the online manual and that has gone a ways towards solving the above problem. It is quite easy to adjust the bobbin tension.

It did not completely solve the tension issues. I have been trying to finish free motion quilt a large quilt with one color on top and another in the bobbin. It is impossible to keep the bobbin thread from peaking through the top. Because of the quilt fabric and design this is not a disaster, but it means that I will have to use my trusty 930 to free motion quilt anything else.

Too bad sewing machines are not subject to recalls like cars. If the Bernina 8 Series had the TOYOTA name they would really be in trouble.

If by chance Bernina Management reads this blog...Bernina, as far as I am concerned was the top of the line in sewing machines. My new 820 has been re-named the Swearing Machine. Please address our problems before these problems really impact your reputation in the quilting world.
Mar 26, 2010
Rating
starstarstarstarstar 		Was thinking of purchasing 820
by: Anonymous

I have been trying to make a decision to purchase an 820, but after reading all these comments, I'm not going there. Perhaps the QE Bernina or Artista would be a better choice, even though I would have to forgo the features I would love to have like the big throat space and large bobbin.
Mar 26, 2010
Rating
starstarstarstarstar 		Bernina - The New Toyoto
by: California Dreaming

I too wish I'd found this site before purchasing my Bernina 820. I have quilted for over 20 years and this is my first and I feel my last Bernina.

I don't consider myself a novice with computers either since I have been working and using computers for 30 years now. I am NOT a programer or a technician; however, I am a user and considered very good at what I do in the office.

That being said, I do believe the new Bernina's require a technician/programer level. When I purchased the machine I was sold on how easy it is to use. That is not the truth. I know it always takes a bit of time to get use to new computers/sewing machines, etc. but this machine requires higher level of training and I would like to suggest to Bernina, that they start offering 2 full day Basic training to ALL users at no cost & then MINIMAL cost for ongoing classes just like offered for the different MS systems you see all over the US.

Yes I know dealers offer a "class" but these aren't the level of volume I feel we all need. Also, some of the dealers are nice but they are not qualifed teachers of this new "Sewing Computer". Think about it. They are taught by Bernian experts and they tell me "their machines didn't do that or this" . Could it be they learned correctly but since they aren't teachers something is lost in translation to us. Kind of like the game of Telephone? Remember ladies when we were girls, you'd start by whispering into another's ear and that would continue around the room until last girl announced out loud what she heard and it was never original version but oh so funny.
Well this isn't funny. Too expensive to be made into a joke.

My point here is to say to Bernina, PLEASE, if you don't want me standing in front of your booth at the big annual quilt shows warning ALL prospective buyers to BE AWARE, of the new 820 and 830, but also Bernina quality and management, then PLEASE consider stepping up to the plate, accept responsiblity and turn this negative into a positive. Start offering classes IMMEDIATELY. Can be done. You're offering classes to dealers, open up to us the $ paying customers.

This is your chance to mantain your reputation.

Consider this, we all filled out the warranty cards so Bernina does know where they have sold the machines. They can get in touch with us directly or through our dealers.

Don't let these machines become known as SWEARING machines.
Mar 26, 2010
Rating
starstarstarstarstar 		To California Dreaming
by: Ann

I agree with you and your coments about training on the machine.
In speaking with 2 VERY FAMOUS quilters they stated that it takes a minimum of 8 hours to really become familiar with the 830.

I really want to love this machine. I wish Bernina would step up to the plate and help us!!!
Mar 26, 2010
Rating
starstarstarstarstar 		CLASSES
by: California Dreaming

My dealer in So California offers one free class for all new machine owners; however, the classes are open to more than the Bernina 820/830 models. This is true for all their “new” machine owners. I believe “new machine” class are probably the same throughout the world. If there are enough 820/830 owners in one place, the dealers would only have those owners in class. So this isn’t necessarily meant as a criticism, just an observation.

I believe most shops do try to offer ongoing space to allow monthly meetings/classes, at a cost. I did attend a couple of these when I purchased my serger; however, since the classes were during weekday I could not attend regularly. Alas, I must work to afford my 820 not to mention fabric. So my mate reminds me.

That being said one class is not enough for the 820/830 model. This is a high end sewing computer.

In the class I took for my 820 the breakdown of people & machines was: 1– 820; 2-830’s; seven other earlier models of Bernina and one Janome. The number of people and number of different machines combined with the normal introductions of everyone in attendance, the teacher’s rah-rah speech about how happy they were we chose to purchase from them and her reminding us about all the wonderful accessories we could purchase plus an 1/hr lunch, actual class time for 820/830 I estimate at 4/hrs. My learning needs were not met!

In my class the 820/830 owners seemed a bit more knowledgeable overall. The other seven attendee’s lack of experience really limited time devoted to the specific and unique needs of the 820/830 owners. Tension was only commented on in passing. “Can be adjusted as needed.” We weren’t shown how to adjust bobbin. “If we have time we will look at that but you will find the answer in the manual.” I will have to go back to my manual because I didn’t get it from there. Admittedly, I learn better from observation & doing than from simply reading a manual.

What was your “new owner training classes” like? Care to share?
Mar 26, 2010
Rating
starstarstarstarstar 		For Dealers & Mfg - Please read
by: California Dreaming

I recognize dealers are in the business to make money & I support that 100% but I learned long ago from my father who was a salesman in order to become a successful salesman with repeat clientele you must first be honest and second you must know your client and your product. You MUST correctly match the client to the product that best fits them, not your pocketbook.

So I ask you dealers, are you overselling this new technology? Does everyone walking into your shop need and use what the 820/830 offer? Notice I said need, not want.
Or will that simpler model be perfect for their needs? Just as one size does NOT fit all, dealers, the 820/830 is not right for everyone. Consider this when discussing with your sales staff. If not, this could be your demise….overselling.

And Bernina, are you correctly marketing your product and then will you offer real support in way of classes taught by Bernina experts? How about 2/day classes using your machines at all the big national quilt shows listed by Mancuso Quilt Shows at http://www.quiltfest.com. And of course, biggie..Houston and Paducah. Just a thought.
Mar 26, 2010
Rating
starstarstarstarstar 		California Dreamin
by: Ann

I had exactly 0 hrs of training on my 820. What I know about it I learned by trial and error on my own. I also went to the dealer with examples of what the machine was doing and not doing. I took MY thread and batting and fabric so they could work with what I was working with. When I went to pick up the "fixed" SW (SWEARING MACHING)I did not leave the store until I proved to them that it was not fixed and they had not understood what I had told them in the firsst place!!! I have discovered that my sales person has limited knowledge of that machine and I cannot depend on her. It is very frustrating. I urge you to go to Bernina USA online and look up the big manual, it will tell you a lot. I have figured out lots of things on my own. I downloaded a virtual control screen for the 820/830 and played around with that before trying out things on the SW. Here is the URL to the manual
http://www.berninausa.com/webautor-data/518/Final-BERNINA830-Manual.pdf

See if that helps. I would like to correspond with you besides on this blog. It seems like you have some good ideas.
Mar 28, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Shsirley


3/28/10

I purchased a Bernina 820 and am at the point that I think I would pay them to take it back.

Nothing but problems.

Sews along for about 4 inches then tension goes out. the opening for the feed dogs is too wide for 1/4" piecing.

I really feel ripped off by Bernina. This machine should never come to market until the kinks were worked out.


Apr 03, 2010
Rating
starstarstarstarstar 		BSR Recall?
by: Linn in Minn

To Anonymous in Australia: In a previous post you mentioned that the BSR has been recalled. Where can I find that information? I am having great difficulty getting mine to work, and since it is one of the primary reasons that I purchased this 820, I am very disappointed and frustrated. It's one of those "one step forward - two steps back" things. I'm spending more time ripping than I am quilting!

At this point I would not recommend a Bernina purchase to anyone! Have never had issues with my Viking or Janome machines... Sure am wishing that I had left that $7000 in my retirement account... :-(
Apr 03, 2010
Rating
starstarstarstarstar 		Re: Linn in Minn
by: Ann

To Linn In Minn, As for the BSR, they put a new stronger spring in and that was supposed to do, I don't know what! I have never gotten mine to work as advertised. It will stitch forward very nicely, but will not stitch when I move the fabric any way but forward. It does not pick up the bobbin thread at all!!! I have given up on it. Every so often I get it out and try it, but it does the same thing every time with any thread on any fabric. If anyone has a fix, let us know.
Apr 04, 2010
Rating
starstarstarstarstar 		BSR spring
by: Anonymous

Hi Linn, The dealer I bought my Bernina from told me one day when I was in the shop that they were putting a stronger spring in, I am sure he would have emailed me eventually as they are very good. I don't use the BSR foot because it sews less smoothly than my own free-motion quilting although the new spring did improve it. Can't remember having problems going backward, would need to try but am in the throes of moving house so haven't had time to look. It still speeds up and slows down out of proportion to my movements some times and this completely stuffs a nice line of quilting.
Apr 07, 2010
Rating
star 		820 woes
by: Shirley

I took my 820 to the dealer…again.
It seems that everything that is wrong would be something I am doing .
I was told that my thread was too old. We changed the thread. Then ,my needle was old although I had just replaced it. We changed the needle. They went for their fabric, but as one of you recommended, I brought out the quilt I was working on and sure enough the problem was there…new needle, new thread and all. When we finally got it to sew a good stitch, it would jump off track when sewing across a seam underneath.
Then I was told that it wasn't oiled properly and that I should oil it every 3rd bobbin change. (I was only on my 2nd bobbin!) From what I read from one of you, was to oil it every time the bobbin changes. It seems that the rules change daily with no one telling the customers.
My experience with Bernina is that everything is my fault. Not buying it. Another dealer told me that Bernina is aware of the mechanical (not computer) problems and are replacing the hook system. My dealer didn’t make that offer. I wrote to Bernina to get more info. I don’t expect a reply.
Bernina is a marketing genius…problem with that is advertising the virtue of a defective product only brings more unhappy customers…who tell other would be customers. Too much money; too little performance.
If you are considering an 820 or 830 WAIT. The kinks are not worked out. They rushed to market with an unrefined product.

Apr 07, 2010
Rating
starstarstarstarstar 		re:Shirley
by: Ann

Perhaps it is the hook system. I am sooo frustrated. I still cannot get the blasted thing to work right. The thread keeps breaking.....but it seems that the hook system is grabbing the thread and breaking it, then I have to carefully work with the darned thing to get the top thread unstuck from the hook system. I have figured out how to loosen the bobbin tension, it is quite simple and then the top thread does not get caught and shread. I wonder if all the hook systems will be replaced or just for the folks that yell the loudest? I should start complaining to my dealer again. Thanks for the info.
Apr 08, 2010
Rating
star 		Wow, can't believe it's not just me!
by: Joan

I'm in the same boat as all of you who hate their 8-series machine. I thought it was just me, and I don't know if I should be happy or sad to see that it's not.
Apr 09, 2010
Rating
starstarstarstarstar 		No, Joan, it is not just you!
by: Anonymous

Hey , Joan.

The Bernina corporate culture does not feel very supportive or customer friendly. Hang in there and press on until you get satisfaction and your problems resolved.

A couple of recommendations. Take the advice of the ladies who posted ahead of you and be sure to document every phone call, email and trip to the dealer.

Things look much different when you keep a log. Trust me on that.

Good luck!

Apr 12, 2010
Rating
starstarstarstarstar 		830 improvement
by: Anonymous

I am the sewer who added comments earlier who started with a Toyota and had endless problems with thread breakages- my 830 machine has been back twice to Bernina and so far (fingers crossed) they seemed to have come up with an answer - as no documention is returned with the machineI don't really know what they did. However, it now not does not mind the threads and needles which I was originally told were the problem!! I have taken my time to test it out as I am actually quite nervous about using it it case it fails again.

I think the solution lies in the dealers being more proactive and looking after their customers - my dealer here in Scotland has been very good and treated the problems as something that needed to be sorted out, rather than just blaming me and m,y lack of skill with the machine. He arranged the return to Bernina both times and is very supportive. I think that is the only way forward as otherwise Bernina do not themselves appreciate how many good sewers are having problems with their machines.(if the problems stay at dealer level). Here's hoping the improvements to my machine continue as in so many respects it is a marvelous machine with so many wonderful features.
Apr 12, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

I probably should not write this note at the moment as I'm still steaming. Like all of you who are writing this log, I continue to have the same tension problems. And it goes back to the shop, works better for a while, then starts all over.
The dealer told me that I might need a replacement spring for my BSR but that they were out of them. I waited a couple months, and then asked if they had them which they did.
I took my BSR back to the dealer and asked the lady who does the repairs to put a new spring on it. She wanted to know "why". I told her that it skips stitches like crazy. Her answer to me was, "Do you have any idea how hard it is to replace that tiny little spring?"
Not only has the thread, the needles, and everything else been "my fault"; now I have to hear how difficult it is to make a needed repair. These people know how much we paid for these machines; they need to fix them without complaint.
And something else -- everytime I am in my Bernina dealership, there are series 8 machines being worked on in their shop area. This is not a good sign!!
Apr 13, 2010
Rating
starstarstarstarstar 		Contact Bernina direct
by: Anonymous

http://www.berninausa.com/news-n325-sUS.htmlHello all:

I, too, find that the dealers are unprepared for the problems with this machine. They really don't understand the issues we are having. I don't know if all 820's and 830's are having the problems, or perhaps a few.

I really believe that they are all so confident in the Bernina brand that they cannot believe it is faulty.
Here is a link that may help you:
http://www.bernina8series.com/videolist-n45-sE.html
At the top of this page is a "Contact us" tab.
Don't give up.
Apr 18, 2010
Rating
starstarstarstarstar 		Bernina 820 since December
by: California Disappointed

Just read all the blog entries and heard my morning with my 820 repeated again and again. I have ripped out enough thread this morning to quilt and entire quilt top! If the BSR can work well for and hour why can't it continue? I have had skipped stitches, bad tension, runaway speed and birds' nests. I have changed needles, oiled, rethreaded, rebooted, rewound and used words you only hear in bar fights. Going on line for a "CLUE" was my last resort and now I feel ripped off but not alone. Add me to the list of the disappointed.
Apr 25, 2010
Rating
starstarstarstarstar 		So glad to have found you!
by: Anonymous

I have a Bernina 730 that I love! I was at my dealers today for fabric and was shown the 820/830 and I must say I was really tempted to upgrade because of the large work area and larger bobbin, but after reading about all your problems, I will just stay delighted with what I already have. Thanks!
Apr 28, 2010
Rating
starstarstarstarstar 		Too Bad, Very Sad
by: First and Last Bernina

I bought a Bernina 820. Right away the BSR does not work. Bernina says it needs a new spring. And then there is a problem with the thread jamming in the hook system all of the time. There is some kind of something inside the machine that is making the feed dogs drop the wrong way. It has been in for repair over and over. My dealer has been very kind in trying to repair and fix it for the last six months, over and over. They asked for Bernina to swap it out. Bernina would not. I was looking at a Pfaff Creative Vision because I have always had good luck with Pfaff machines and still own two of them, but because my friend was buying the 820 I thought I should also and we could use it together. She too has had multitudes of problems and feels very badly for recommending this expensive machine to me. I only wish I had bought the Pfaff instead. I cannot even resell this machine because I would feel so guilty about it. I am going to one of those third-party ebay sellers to have them resell it for me but will ask them to mention that it has been serviced, but has had some problems in the past. I am honest and if someone gets this machine for less knowing that it frustrated me, but maybe they can get it working then God bless them. I will use the proceeds and go back to my wonderful Pfaff machines. As far as recommending this machine, I cannot recommend it. I have spent many hot sweaty nights ripping out thread, looking into the machine with a flashlight trying to fish thread out, doing my best to get the machine to work the right way. I wish everyone else who has this machine the best of luck.
Apr 28, 2010
Rating
starstarstarstarstar 		The latest
by: Ann

I had my machine into the dealer once again for the problems that have plagued all of us since we purchased this machine. It came back with all of the same problems. I went to the bernina web site and clicked on "Contact Us" and wrote them an email, not too long and sent them a link to this site. I received an email today to take my machine back to the dealer and have them send the machine to Bernina USA and their techs will look at it. I will take it to the dealer with samples of the sewing problems I have had along with the threads I use etc. I will let all of you know what happens. Maybe all of you need to write a nice email to bernina outlining the problems you are having with this machine along with a link to this site. I really like Bernina machines, but not this one. I would not like to see Bernina loose their hard won reputation over this swearing oops....sewing machine.
Apr 28, 2010
Rating
starstarstarstarstar 		Keep your fingers Crossed
by: Ann

My Swearing Machine, the 820, is on it's way to headquarters here in the USA. I also sent samples of the kinds of stitching, tension, and BSR problems I have had with the machine. (I should say that I took the machine to my dealer and they are sending the machine.) I stitched out samples on fabric sandwiches with all the kinds of batting I use as well as the types of thread. I labeled all of it too. I also sent spools of thread. I will keep all of you posted on what happens and how things turn out.
Apr 28, 2010
Rating
starstarstarstarstar 		Bernina or Toyota?
by: Anonymous

Different manufacturer, different product, same mindset!
May 01, 2010
Rating
starstarstarstarstar 		So disappointed
by: Anonymous

I am so disappointed to see these reviews. I really wanted to buy the 820. Why couldn't they just make a 440 with a longer arm? Bernina, are you listening?
May 03, 2010
Rating
starstarstarstarstar 		820 is garbage don't get one
by: Peggy

I bought my 820 last year after having Bernina machines for 20+ years. Trouble with thread tension from day one and the machine would stop sewing and say it needs to be re-threaded. The thread was not broken and still in the needle, too but I would cut the thread and pull it out (forwards, not backwards) and re-thread and I would still get the error message. After threading it 4 times I would turn it off in frustration and come back later, turn it on and it would stitch about 10 stitches then give the same error message. I have had it in to the shop no less than 6 times in the past 8 months and always was told it was user error and that I was not threading it correctly. Then the shop owner is out and someone else works on it and, guess what! has the same problem I do. She turned off the thread sensor which has helped somewhat but it is now breaking thread and I am still occasionally getting the error message. The BSR has never worked properly with skipped stitches and was adjusted 4 times, it is now working but not optimally. I don't have trouble with regular sewing but when I quilt it all goes to pot. I am using good quality thread (metrosene)and changing my needle frequently, oiling regularly. I wish I had done more research.
May 04, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Peggy, like the rest of us you are having the identical problems. This is NOT user error!! I don't think that anyone with no sewing experience would go out and buy the 820 or 830. We all know how to sew, which threads and needles to use -- and yet we all hear the same words from our dealers.

I find it interesting that everytime I am in my dealer's store, there are 820's and 830's in the repair room. When will Bernina come out with a "fix" and recall these machines??

I no longer even try to quilt. I'm just happy if I can sew for a few minutes without thread breaking and error messages. Bernina, we need help!!!
May 04, 2010
Rating
starstarstarstarstar 		Tired of hearing user errors
by: Anonymous

Maybe we should file a class action? Think that would get their attention?

Toyota never thought their precious reputation could be tarnished.
May 04, 2010
Rating
starstarstarstarstar 		Bernina Price Fixed This Machine $5000+
by: Disgusted

Bernina price-fixed this machine.

Actual cost to dealers? $5500.

Then they told the dealers that if they sold it for less they would lost their licenses.

In other words, they forced the DEALERS to collude on price fixing - a crime in this country - in order to sell this machine.

This same machine that has so many problems that they are LEMONS.

There should be a sewing machine lemon law started in this country, along with the Federal Trade Commission investigating why Bernina is allowed to price fix a machine that is worth so little, literally and figuratively.

May 04, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

A class action suit -- is it possible? What can we do to check into this? I have no legal training but if someone on this site does, I would love to know if this is something we can check into.

As for the price fixing, I'm not even surprised. Nothing about the 820/830 machines has been good.
May 04, 2010
Rating
starstarstarstarstar 		Getting better results
by: Anonymous in Aus

Hi all,
I just wanted to let you know that I am having quite a good time with my Bernina 820 now. I went along to a Bernina morning with a rep here and she showed us some ways to improve the tension on decorative stitches and also helped a couple of the ladies that were complaining about threading and error messages. With the threading she instructed them to hold the thread firmly from the moment you begin to thread and to move your hand toward the back of the machine and then bring it down to the final point on top this helps it slide in and locate the thread. It worked straight away for one woman who had been struggling for months. Also I don't use decorative stitches so when I went home I did some practice quilting with free-motion (no BSR) and was amazed at how good the stitches were and I hadn't had to adjust the tension! Then I remembered that the method she had shown us was to thread the bobbin through a second catch under the casing (a bit like when we threaded the bobbin through that little hole on the casing in older machines) and I hadn't re-threaded since the class and this made a world of difference. Previously I had had to lower the thread tension to 1.75 to quilt with cotton Signature or King Tut, now it does it perfectly at the normal tension.
So to sum up what I have learned so far:
load the updates off the web (this is the most important tip I have)
Make sure the machine is on a very strong sturdy table as it is sensitive to imbalance.
Thread the bobbin twice, once under as usual then before cutting bring it back under and it will catch on another hook (apparently there are instructions in the manual and on the website)
Don't use Rayon, apparently it shreds on a fine plate behind the threading section and Bernina are aware and your machine repairer should be able to smooth the plate down so it no longer catches. Once smoothed you should be able to use Rayon.
Practice threading with firmness and bringing the thread from back to front along the machine top and firmly dropping it into the machine. I no longer get thread error messages but I have stuck to what I know works (mostly quality cottons which are my preference anyway)I tried an invisible thread but it wouldn't auto thread and broke a lot but I know that they are hated by machine repairers for the damage they do to machines so I can live without them.
Get your repairer to replace the spring on the BSR, it does help although i still prefer my own machine quilting as I was very experienced prior to buying this machine and prefer the plain old free-motion.
I have it on good authority that Bernina are aware of the problems and are working on them. PS I have NO AFFFILIATION with the company or any dealer, just a determined Bernina owner.
May 05, 2010
Rating
starstarstarstarstar 		820
by: Anonymous

A class action suit would be interesting. How would it work with unhappy customers in the U.K. (where I live) and Australia as well as the USA??

If Bernina are "aware" of the ptoblem, why havent they contacted the dealers who could contact their customers to let us know this???? Some communication would go a long way into making us feel slightly better. I cannot believe I spent £3,000 sterling on my machine (more than a good used car!!!) and yet seem to have no recourse to this machine's crappy performance!!! I have NEVER known anything like it and find it absolutely unacceptable!

May 05, 2010
Rating
starstarstarstarstar 		my 830 is a lemmon
by: sherry

This is to Anonymous in Aus:

Thank you so much for taking the time to write such good tips for the 820/830. I also have been very careful when threading the machine to keep the thread tight, but I will try the rest of your suggestions.

At this point, I try everything that I hear about to hopefully have a better sewing experience with my 830.

Thanks again.
May 05, 2010
Rating
starstarstarstarstar 		Still feeling ripped off
by: Anonymous

I, too, thank you for all your hints and things gleaned from your struggles with this machine.

Sorry y'all but anything that costs that much should not be so much trouble that we have to work at making it work.

Would you buy a Cadillac for all its bells and whistles and pay $50,000+ and then have to learn how to drive it because it was so complicated?

I am still angry and feel ripped off.

No Bernina ever, ever again.
May 05, 2010
Rating
starstarstarstarstar 		I do agree
by: Anonymous in Aus

To the above owners, I do agree most whole-heartedly that we shouldn't have to do all this stuffing around to make the thing work for us. I guess what is happening for me (nearly a year after purchase and a year I have been extra busy so have not had the amount of time I would have liked to play with it)is that when I get it doing the right thing, which is most of the time now, I love it. That's why I am persisting, because the size of the bed or whatever it's called is SO big and the bobbins last for up to 25 to 30 mins of sewing, and it starts to feel like the miracle machine I wanted. Every major breakthrough in technology has teething problems but with this machine they can upload an update to make it not a lemon unlike a car which you either put up with, sell on or try and return. I was in a room full of confused owners at this morning workshop but by the time we all left we knew more and felt better, if you want to ditch the machine no one would blame you, I know I considered it seriously in the first few months. When I go back to my beloved Bernina 1130 though I notice how small the bed is, and although I didn't think speed was an issue for me I was amazed at how slow it was, and I couldn't see the needle to thread it, it wouldn't cut my threads and I was surprised to find that I wanted to go back and use the 820! I still love my Bernina 1130 and it remains set up and I know it is the kind of workhorse that I can use to sew paper and leather and painted canvas all in the one morning but as a quilting machine the Bernina 820 is just far superior especially now that mine is working well. I know there are a lot of owners here in Aus that have not complained at all about their machine so I was wondering whether it is a situation where some are worse than others. When I got mine the bobbin case fell open all the time, the thread error message was constant, the tension was appalling etc etc but I have updated and learned about the need for a stable table and what threads work best and it is pretty good now, I have to use it more to say it is perfect. I believe it will get even better. Lately a five min sit down has not had me tearing my hair out as it did before. If you think you can get a refund go for it, but if you still want the things you bought this machine for, then hang in there and try the tips and do any classes the local dealer offers even if you don't do embroidery because I learned a lot. Try the tips I and some other owners have put up, and if you discover more, put them up for us. I have no free time for a few weeks so won't be able to do much sewing but I will try and see what else is going well that I can add. The extra threading of the bobbin was almost as big a breakthrough as the last update!
May 05, 2010
Rating
starstarstarstarstar 		NO BERNINA EVER AGAIN
by: Sew Unhappy

I do not care that everyone who complained in the first place now miraculously seem to be happier.

The bottom line is that the machine is price fixed, I outright asked a dealer and he confirmed that the price she pays is much less, and she is ashamed of it.

Can anyone explain to all of us why Bernina PRICES FIXED this machine to the tune of an extra $5000 to $7000US or let's see, ₤3500 sterling?

Can you?

IT IS NOT ACCEPTABLE.

My friend bought it for her mother and her mother cannot keep up with the onslaught of problems.

Bernina will NOT provide a refund, period.

I am so grateful for this website because the entire world should know what kind of machine Bernina is selling and that MANY MANY MANY people are experiencing tremendous issues as far as lack of quality control and support.

As far as bobbin size, who cares how much a bobbin can hold if you have to hold your breath and pray that a machine will sew properly.

Anyone who wants to fervently pray that their machine works properly every single time they turn their machine on to sew deserves to spend excessively because apparently they can afford the trouble.

Not the rest of us!

Any other brand except Bernina next time -- never again!
May 05, 2010
Rating
starstarstarstarstar 		Don't take it out on me
by: Anonymous in Aus

I guess most of your comments "sew unhappy" were directed at my comments. First up, I don't know a thing about price fixing, not sure what you mean by it and whether it happens here or not. For that matter I don't know if any product I have bought in my life is price fixed or not, so I am not going there.
I don't hold my breath when I sew because as I said mine is now working. I know you are angry but I am not. I am enjoying an amazing machine that should have worked first time but is working now so I am moving on.
Rant and rave all you want, that is what this site is for, but don't criticise others for where they are in this process.
Less and less people will want to come to this site and comment if they fear retribution from capital letters!
May 06, 2010
Rating
starstarstarstarstar 		The Point Is
by: Point

The point that the person being is that people complain and just because your machine is working now doesn't mean that others are and people are still unhappy. I did not think that he or she directed the email towards you at all.

Good for you. Your machine is good for you. (At least for the time being.)

Other people have machines that are not working and have a legitimate gripe.

Price fixing is Bernina saying, "You are not allowed to sell this machine for less than $10,000.00 and if you do we will take your license to sell Berninas away from you." Not too bad except when you consider that some of the dealers have profited by $7,000.00 on each machine. Think about that. $7,000.00 PROFIT (over their COST) on each machine.

So enjoy your machine. No one here begrudges you your machine now working. Good for you.

But other people, some on fixed incomes and who spent their entire savings on a machine thinking it was their dream machine, still cannot sew.

This is not a "I'm so happy because my Bernina 820 or 830 sews great site." This is a "I am very disappointed in Bernina" site.

Good luck with your machine.
May 08, 2010
Rating
starstarstar 		Just bought the 830
by: Anonymous

I don't know what you mean about price fixing as I just purchased one for less than $10,000. Granted it is a demo machine used in a classroom for 1 week at a show, but perhaps we should be helping each other to solve our problems instead of mud slinging. I did take a class and the machine has to be threaded properly and any dust/lint blown out as with any computerized machine. I sure hope I have no problems, will keep you posted.
May 10, 2010
Rating
starstarstarstarstar 		Less Than $10K?
by: Anonymous

I would like you to know that if you paid less than $10K for your machine and you report it to Bernina USA that the dealer will probably lose their license.

That comes straight from Bernina themselves.

It is simply not allowed.

The only way it MIGHT be allowed is if you bought a previously owned Bernina 830 and the dealer is giving it a warranty.

Good luck with it.
May 10, 2010
Rating
starstarstarstarstar 		Same ole story with the 830
by: Anonymous

I too bought an 830 and have nothing but problems. This is my second machine as the first had the tension problems and the screen started going out. They replaced it and I was hoping this one would be better, but NO!, the same exact issues with the tension. I have not sewn one decent thing with it yet. I have been so frustrated I am about to give up on my love for quilting! I have had two other Berninas, as 1230 which never gave me any problems and then a 440QE which until January sewed like a dream. I took it in simply to get it serviced, nothing else and it came back totally messed up! Has been in the shop since January and now has been sent back to Bernina. I don't know what the tech did but he really messed up my machine. So now I have this pathetic 830 that I can't sew on! I also purchased a table for the sorry machine.
May 13, 2010
Rating
starstarstarstarstar 		Rethinking the 820
by: Beth

After reading about the problems with the 820 I will rethink buying one. I have a Bernina 440 that I love. My dealer was going to give me a good trade-in for my 440 but now I guess I will stick with the 440. I also have a Bernina 1820 that is 14 yrs old and works like a charm. What has happened to Bernina? They have always had such great machines.
May 13, 2010
Rating
starstarstarstarstar 		BSR info and high pitched whine
by: Love to Quilt

I bought my 820 four months ago and will admit I really love it. It has many wonderful features, but upon reading this page I suppose I consider myself lucky!

Regarding the BSR, I also had problems with skipping threads and only sewing forwards. I experimented with batting and found that the BSR completely hates thick batting. Thin batting works well and is fun to quilt, but forget using the BSR for plush thick quilts. My dealer asked around quilting shops and had this confirmed.

My tension is OK, I also experienced that it hates thin, invisible thread, so I no longer use that. No other thread issues though.

About the only other issue is the high pitched whine the machine makes. I checked with the dealer and found that the machine has electromagntic interference issues with certain electronics and florescent lighting. I am adjusting my sewing area to try and find the source, but am still working on it.

May 14, 2010
Rating
starstarstarstarstar 		it is a duplicating site!
by: Anonymous in Australia

Hi 'Love to Quilt'
It sure is good to hear some good news for a change! This site has a few bugs I think as whenever there is a posting i get three or four emails for the one post, I am so used to it now i just delete the extras without thinking. Interesting what you say about the flourescent lighting, I have that in my studio, although i haven't noticed a particular whine but just that it is a noisy machine. I am about to move and my machine will be in what was the formal lounge so just ordinary lighting, it will be interesting to see if there is a difference in the sound it makes. I noticed it likes certain battings more than others, thought it was mainly needle-punched it had problems with, although i think i haven't had that problem since the last update. Word on the street is that the mechanics are being told to upgrade the machines as they come in for services, not sure what changes they are making though. Anyone know more?
May 15, 2010
Rating
starstarstarstarstar 		Batting
by: Peggy

I have been using thin battings exclusively and have terrible trouble with skipped stitches. My dealer told me that the thicker batting worked better and that the BSR & darning foot were made for the higher loft. I also mentioned the blog and many others had the same complaints and was told that there is a fix for the machine falsely telling you the thread was broken and to bring it in and she would install it. I have only had the machine in 7 or 8 times for weeks at a time since I bought it, you couldn't call me to let me know about this!!!!
May 20, 2010
Rating
starstarstarstarstar 		thank you for the info
by: pat whitaker

I just found this link today. I was going to buy an 820 in 3 weeks, but now I am going to seriously consider the Janome Horizon. How disappointing that the Bernina name has been added to the list of once reliable manufacturers we can no longer trust.
May 21, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Well, my 830 is once again in the shop -- no big surprise huh. Same problems -- TENSION. I also had to take my BSR in as well. I had the "better and stronger" spring put in a few weeks ago, but when I used it, it completely fell apart. I don't expect any problems getting it fixed, but wish I could say the same about the 830. It's been a long 16 months . . . . .
May 22, 2010
Rating
starstarstarstarstar 		Janome & PFaff
by: Pfaff User

I have Janome and Pfaff machines. I am looking at both the Creative Vision and the new Janome Horizon machine which features that nice radial dial to dial your stitches. I have a Pfaff 2170 that I will keep for quilting because of the built in walking foot. That new Janome I hear is amazing and it's a lot less expensive than any other machine out there. I briefly considered the Bernina 820 but after reading this and other sites I would not buy one for anything. What a shame that Bernina does not seem to care much. Bernina, fix your problems and more importantly, at least pretend that you are listening to the customer because your denials of any problems by ignoring us customers only makes you look worse and worse. Good luck, gals and gents.
May 27, 2010
Rating
starstarstarstarstar 		Bernina Lover But Janome Is Now Better
by: KATIE

I just bought the new Janome Horizon.

It has the long free arm like the 820.

It has many features of the Bernina 820, but it is $4000 less and just as nice.

Look at this video and ask yourselves why Bernina does not have this? And Janome has built a very solid machine:

http://www.youtube.com/watch?v=ALASnsswaEM

Not trying to spam anyone and I am completely neutral and do own Berninas but when I went in to buy an 820 I did some research, came across this site, the decided to look at this Janome and boy, am I ever glad I did. I LOVE MY JANOME HORIZON 7700.

Good luck, Everyone.
May 27, 2010
Rating
starstarstarstarstar 		The originator of this forum
by: Ann

I have made several posts on this forum as I have had the same problems as the rest of you. My machine has returned from the USA headquarters in Illinois, and seems to have been cured of all the problems that I had before. I have tried all my threads, all the feet, even the BSR, and all are working as they should. (I am disappointed in the BSR, not because it is not working, but it is kind of a picky little thing and only likes to sew fast. But that is another story.)

For those of you that continue to tear your hair out about your machines...there are two other posts on this site that you might like to re-read. Both are from Anonomous, one in Australia, and the other in Scotland, plus you might take a page out of my book.

I went to the Bernina web site and clicked on the Contact us tab. I wrote them a concise but nice letter about the problems I was having with my 820. I indicated that I had the machine into my dealer numerous times about the problems (notice I used the plural)not being fixed. I did not say anything negative about the dealer or their repair person. I let them know exactly what problems I was having with the machine. I also told them about this web site. I gave them the URL (address of this site) and suggested that they go to this site and read what other users were saying about the Bernina Series 8 machines.

It was really amazing how quickly I got a response from Bernina USA. I took the machine to my dealer with instructions from Bernina to send the machine to USA headquarters in Illinois. I made up some sewing samples of what the machine was doing, labeled them, and sent them, along with sample spools of all the thread and batting that I use. I also gave this URL to my dealer.

My machine came back better than new. It is much quieter, it does not break thread, the tension is perfect no matter what thread I am using. (I never had to worry about a sturdy sewing table. My husband built me one, and it takes at least 3 people to move it.)

I have used the Aussie's advice about threading the bobbin. The instructions for that can be found on page 123 of the instruction manuel on the Bernina 8 series site. It is the instruction for threading the bobbin for embroidery for the 830. She also had good advice about threading the machine.

I hope all of you can get some satisfaction from Bernina. They have sold quite a few of these machines and not all of them are having these problems. I hope mine continues to sew link it is supposed to. It is really great when it is working!!!
May 27, 2010
Rating
starstarstarstarstar 		Excellent news
by: Anonymous in Australia

Great news Ann. So happy to hear that your machine is working well. Also thanks to the other person re info on the Janome Horizon. For the moment I am sticking with the Bernina but will keep the Janome in mind if I give up. Mine is working well now too but I have been told it will be even better after the next service which will correct the problems with threads etc.
What a ride! With a bit of luck Bernina might implement some better systems of checking the machines (what about sending free samples out to quilters to play with :))and this won't happen to anyone else. The machines people in Australia are buying now (12 months on from when I purchased mine) seem to be all they were advertised to be, thanks in no small part to our complaints.
May 27, 2010
Rating
starstarstarstarstar 		Pfaff and Janome and Bernina - Opinion
by: Pfaff and Bernina User

I teach free motion quilting and have been very much involved with Bernina since 1989.

About two years ago a person bring a Pfaff 7570 to a sewing class and when I sat down at her machine I was shocked at the smoothness of the machine. When she went to a lunch break I played on the machine and for the next hour I investigated that machine, tested sewing, dropped feed dogs, and basically had a blast with it. 500+ stitches, embroidery, it's a great machine. (7550 does not embroider only.)

The thing that sets that machine apart is the solidity and the thoughtful design, including built-in presser foot BEHIND the sewing foot, along with a feed dog with 6 toes (versus 2 with Bernina), and a buttonhole system that beats every machine I've ever used for a beautiful consistent result over and over again.

It onlyt compares to the classic 1000-series Bernina machines which up until that point, stood head and shoulders above ANY sewing machine ever manufactured.

The 1000-series older classic Berninas are the only ones I would use to sew heavier denser thicker materials such a denim and leather on a routine basis.

If today I had to reach for one machine only it would be either the Pfaff 7550 or 7570 followed by a Bernina 1000-series machine. I'd probably choose the Pfaff because of the built-in walking foot for even feed and also, the Pfaff 7570 embroiders.

But if I HAD to choose a Bernina I would find myself an older classic Bernina such as 830 (original), 930, 1030, 1120, 1130, 1230, or 1260. They are so solid and they use the 5.5mm CB shuttle hook system (back and forth instead of around and around) so the balance and stitch is always perfect. There is nothing that compares to that CB hook system in one of those older Berninas.

Read this blurb about Ricky Tims just getting one:

http://www.rickytims.com/

And I know that Carol Bryer Fallert has used 1000-series machines:

http://www.bryerpatch.com/faq/studio/quilt_in_progress46k.jpg

I have used many machines including the Bernina 8-Series and though I am impressed with the 8-Series, my experience on the 830 was one of glitches. I see a machine that could be perfect, but is not quite perfect it seems.

I have had the recent chance to sew on a Janome Horizon 7700and was pleasantly surprised at how similar it is in design to the Pfaff machines with the built-in feed system AKA walking foot and the dial on the machine to dial up a stitch is heavenly. Add the size of the free arm and the reasonable price and Janome has a home run with that machine. But you have to be willing to make the leap to a new presser foot system, same as with any machine other than Bernina.

I hope this helps someone. I have been lurking here and chatted with my girlfriend and she said to share all of this information with you.

Happy sewing.
May 28, 2010
Rating
starstarstarstarstar 		To Australia and All
by: Ann

Thanks to all for your support. I have a Bernina 930 and it is a truly wonderful machine. A word of advice to those of you contemplating a purchase of one. Be sure it is in top notch shape! According to my dealer, there was a flood that wiped out the supply of parts and original dies in Switzerland. When the current supply or original parts runs out that is it!

To my Aussie friend. What do you mean by the next "service" for the Bernina series 8? Would that be an update that is done by computer or would we have to take the machine to the dealer? I have never tried sewing on a Pfaff, but I think they are also owned by Bernina.
May 28, 2010
Rating
starstarstarstarstar 		next service clarification
by: Anonymous in aus

Sorry Ann that was a misleading statement. My machine has not had an 'official' service although it did go back to Sydney to have some glitches fixed last year. I have been told that if I book the machine in for a service it will sit in a queue until they can take it to Sydney and give it an upgrade. I am hoping this will change the remaining issues such as thread breakage with threads such as rayon. I heard from someone that there is a plate at the back of the machine that was not smoothed down and the thread touches it as it slides down and this is what is causing the thread breakage. I believe thay can fix it easily. My guess is that Bernina know full well all the issues as they have been told of this site many times, have had numerous returns and unhappy customers. So they are fixing the problems because they can and they believe in quality machines, they just won't admit fault. So no one has officially told me to take my machine in for this 'service' but they are correcting many problems. I just want to wait a few weeks until they clear the backlog, a friend has her machine in the queue so i will be keen to hear of her experience. I am quite convinced there is a lot of variation in problems between machines, also that there are some universal problems some of which have been rectified with the online updates, and I get the impression that more recent purchases are not having problems. It is also necessary for new purchasers to understand they are not buying a sewing machine but a sewing computer. I laughed when I first read this in the blurb but it is true, this is a state of the art type machine, that requires a bit of a learning curve in terms of threading and management. It was the same when we all got our first computer, and printers, don't get me started, printers were always a nightmare and now I have had my latest printer for six years and never a single problem. We are forefront people, it is disappointing but often happens when technology breaks new ground. I just think my biggest issue is the lack of recognition to us for what we had to go through, and our sense in the beginning that this was all our fault, and that many of their future successes will be based on our complaints, that they will have resolved without even acknowledging us. It is pretty typical of companies this big and is a reflection of their legal team being careful not to open up any possibility of a law suit (class action as someone else suggested). Bernina are a proud family run company, my feeling is they are making all the dealers keep quiet and deal with issues as they come in, just as they would for any other machine that had only one or two 'lemons'. In the meantime they are running around like crazy trying to fix this so we will be happy because they are not stupid and they know they will have succeeded in building the dream machine they were trying for when we stop complaining on this site and start raving about the machine.
May 28, 2010
Rating
starstarstarstarstar 		Bernina Pfaff Janome
by: taxingwoman

I'm heading out this morning with a bagful of threads, fabric sandwiches to road test the Bernina 820. Then off to the Pfaff dealer to check out the Expession 4.0. Thanks, girls for all the ratings & reviews. I'm fully prepared as I would never have been if I'd not read this blog. By the way, I'm leaving the credit card at home....
May 29, 2010
Rating
starstarstarstarstar 		Finally Sold My 830
by: Kim

I got so fed up with my 830 that I finally sold it. I was very open and honest with the buyer about the problems I had, and she was very familiar with all the problems reported on the Yahoo groups and other 830 sites. She took it in to be checked over and her dealer says that it is all out of alignment as if it had been dropped. It has to go to Aurora, IL. for repairs. I truly hope they can fix it and that it will finally work right for her. I have since purchased a Pfaff Quilt Expression 4.0 and have a Janome 6600. I would love the Horizon but will have to wait.
Jun 04, 2010
Rating
starstarstarstarstar 		Credit where credit is due
by: Anonymous

I wrote earlier in the year about the problems with my machine but also how helpful my dealer has been - so far (after being returned to Bernina twice by the dealer) it seems to be working - Bernina have definitely changed something because I am still using my rayon threads and using the same techniques and it is working whereas before the thread constantly snapped - when I swop to my 200 I realise how advanced the 830 is - when it works.

Thanks to my dealer in Scotland it now works as it should - long may it last.
Jun 04, 2010
Rating
starstarstarstarstar 		to Credit where Credit is Due
by: Ann

I am so happy to hear about your successes with your machine. I will have to concur with what you have said. My machine is still working perfectly since returning from Aurora, Il. My dealer is less than happy with me, I think because of this site. The dealer should be rejoycing because there is a fix. If all who have had problems would follow the advice of those of us who have had success they may discover that the Bernina Series 8 Machines are truly great machines.
Jun 04, 2010
Rating
starstarstarstarstar 		BSR fixed?
by: Peggy

How exciting that there is a fix for the frustrating problems with these machines. Did your fix also help the BSR to work properly and not skip stitches? I quilt quite a few baby quilts and end up ripping out or sewing over the skipped stitches to prevent tiny fingers from getting caught underneath.
Jun 04, 2010
Rating
starstarstarstarstar 		to BSR Fixed?
by: Ann

The BSR seems to be fixed. It no longer skips stitches but I do not get along very well with it. I am not used to using it and do better without, especially when I want to sew free motion slowly. The BSR does not do well with "slow motion" or stopping and starting. It takes a few stitches to really get up to speed. Maybe someone has some tricks that I have not discovered.

So, I say go ahead and try it again on a practice quilt sandwich.
Jun 05, 2010
Rating
starstarstarstarstar 		820 frustration
by: jacquieg

i've had my 820 for about 9 months...it's been a disappointment for me. been into the dealer...replaced the spring on the bsr...has only quilted properly for me a couple of times. can someone tell me how to do the updates from the computer myself? i'm far from my dealer and i NEED my machine.
Jun 05, 2010
Rating
starstarstarstarstar 		jacquieg
by: Ann Schenke

To update your machine you need to go to the Bernina USA site if you are in the US. Go to the Bernina Series 8 and there is lots of info including the latest updates. You need a blank thumb drive, not one that has data or one that has been re-formatted. It does not have to be a Bernina brand, they cost about $75. Then you can load the latest update from your computer to your machine. There are also instructions that will tell you if you have the latest updates on your machine. It sounds like you need to write to Bernina and tell them of your problems and see what they have to say. Are you having any of the problems that some of the others have? Let us know how things work out for you. Read over the posts here, there are some really helpful Bernina owners that have posted how they have solved their problems. Best of luck to you!!!
Jun 05, 2010
Rating
starstarstarstarstar 		thank you!
by: Anonymous

thanks anne. i may need to figure something else out because i work on a mac...and don't have access to a windows based computer. for now, my dealer is going to do it for me when i bring it in. also, after talking with my dealer again, she said they are going to put in a new bobbin hook...it looks like i'll be without my machine for two weeks...i hope it will be worth it!
i appreciate all the info in this thread. i wouldn't have know about updating the firmware at all if it weren't for this. thanks. i'll be reading regularly...i hope everyone finds solutions to make this 820 sing!
Jun 05, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Thank you to all of you for taking the time to write of your experiences with the 820 and 830. Yes, Ann, I think it would be worth it to get the bobbin hook replaced. My dealer hasn't done that for my machine yet, but the tension problem is so bad that I would definitely like to have this done as an option.

I feel that my dealer is tired of fooling with my problems and contributes the problems to the user. Granted, I'm no expert, but I have sewn for many years on many machines and have never been even close to this frustrated.

Does anyone know if someone other than your dealer has the expertise to work on these machines? I'm about to that point.

Thank you all again. It helps just knowing that these problems aren't in my head!!!
Jun 05, 2010
Rating
starstarstarstarstar 		Sherry
by: Ann Schenke

I hope That solves your problems. I Said it before, I went to the Bernina USA site, found the "contact us" tab, wrote them about all my problems with the machine, including the number of times I had it in to the dealer for repairs. I sent them to this site to read all of our complaints. They replied and said to have my dealer send my machine to the main headquarters in Aurora Illinois. It came back a beautiful machine, working like it should. If you go back and read my posts you will see what I sent along with the machine. It only took 3 wks. Someone else on this site Maybe the gal from Australia, talks about them having to file something to prevent thread shreading and breakage. Have your dealer read this thread too. They may get some ideas. Good luck Sherry! Keep us posted.
Jun 06, 2010
Rating
starstarstarstarstar 		in same 830 sinking boat!
by: Libby

As my last ditch effort to save my sanity, I decided to investigate possible other frustrated bernina 830 owners in cyberland! Thank goodness I found you all! It was like reading a daily log of my rantings and complaints about this machine. Everything any of you mentioned as a problem has spewed from my mouth. My dealer has tried to be helpful but unfortunately is 5 hours away. Now my decision is: do I persevere and hope to achieve that dream sewing experience as some of you have finally achieved, or do I abandon the ship and ask for my 200/730 back.(which was an awesome machine by the way) Only traded the 200/730 because of Greed! More space, bigger hoops, faster sewing, etc. I should be ashamed of myself!

Thanks for everyones input. I feel part of a larger hair ripping community now and not alone!
Jun 09, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Mendy Slone

I bought the 820 for 3 reasons.
1) I'm a devoted Bernina owner
2) BERNINA STITCH REGULATOR
3) the larger opening for free motion quilting

When sewing, free motion, on the first 820, I received the following error, on multiple occasions.

RESTART SEWING COMPUTER.
CONTACT YOUR DEALER IF ERROR HAPPENS AGAIN.

"PressureFootPosition lost steps"

My dealer worked on this problem twice to no avail. Every time I got it home it was worse.

Now I have an 820 Loaner machine and this morning, again I was free motioning, with the BSR and received the following error.

Restart Sewing Computer
Contact your Dealer if Error happens again.

"FATAL ERROR. PLEASE RESTART MACHINE"

Has anyone else experienced these errors? If yes, what did your dealer do?

VERY FRUSTRATED!!!
Jun 10, 2010
Rating
starstarstarstarstar 		In the shop again
by: Peggy

Mendy I purchased my machine for exactly the same reasons you did. I have received that error message on two occasions but it when away when I restarted the machine. I mentioned it once to my dealer but it was attributed to user error which I accepted because at that time I thought it was. I haven't gotten that error in quite a while. I dropped my machine off at my dealer's yesterday with a copy of the posting from May 28, 2010 by Anonymous in aus, I'll let you know if it gets fixed. My biggest problem is not being able to quilt on this machine because of the skipped stitches with the BSR. I have been free motion quilting for 15 years but the BSR is wonderful - when it works properly. Unfortunately I have never been able to complete a quilt and have numerous ready to be quilted, just waiting for the kinks to be worked out.
Jun 10, 2010
Rating
starstarstarstarstar 		Should I or Shouldn't I
by: Anonymous

Wow, just found this board and now I am a little nervous. Ordered my Bernina 820 yesterday and now I am wondering if I did the right thing. Please someone tell me that the new machines are not having the problems that the older ones are?
Jun 10, 2010
Rating
starstarstarstarstar 		A common oversight
by: Roberto

First and foremost these are COMPUTERS that sew, not sewing machines that compute. You NEED a high quality power conditioning surge protector, like a Monster brand. Expect to pay $150 to $200 for it. These machines regardless of the brand are equipped with very sensitive servo motors and microprocessors. Extremely tiny fluctuations in the current, as well as static wreak havoc with the brains of the machine. Pay attention to the temperature and humidity levels of the environment where the machine is set up. The machines are manufactured and tested in temperature and humidity controlled environments, and fed smooth conditioned current. It makes a difference. You can go to any review site and find people who love and hate the very same brand and model. Often the culprit is the lack of a proper power conditioning serge protector, and the really sad thing is the dealer is often too ignorant to inform the customer, even though the machines they demo are plugged into the kind of device I am describing.

Roberto
Jun 10, 2010
Rating
starstarstarstarstar 		bought a used 820
by: D. in NC

Hi all,
I just bought a used Bernina 820 from a gal who works in a quilt shop. She just didn't like the machine, but wouldn't say why. She just said it was too much for her. After reading this I begin to understand why.

First, she was using a desk (that she also gave to me) that her husband has cut an opening for so that she could quilt on the same level as the arm. The problem is that when you sew at a fast speed, the (keyboard area) where the machine sits jiggles. So, I am going to ditch the desk and go back to using my conference table.
Also, she ordered one of the first machines and did not check updates.

That being said, I went to my local Bernina dealer and they allowed me to sit in on a webinar that Bernina has put out. I had to take 2 afternoons off from work to attend as they are held at 1:30. I went to the first 4 modules for the 820, there are more modules coming for the embroidery on the 830. The updates seem to be key and also they did talk about monofiliment thread. You have to do something a little different with that.

Although I learned a great deal at the webinar and took copious notes, I am now sitting here with a bobbin that is jammed and I can't get to the thread to remove it. So, I need to take the 70 pound toddler to the Dr.

I have a 930 that I have sewn with for 30* years and I love her...but I wanted some new bells and whistles. I am going to be patient and try the updates. I really want to love this machine. I find my biggest problem came with plain old straight stitching. The machine eats the fabric. So, I went to the shop and asked for a straight stitch plate. They sold me a 5mm, but I am having some of the same problem.

I want to be a faithful Bernina customer, so I am going to give this machine the summer and if I don't like it after that, I will sell it for whatever I can get and buy something else.
Jun 10, 2010
Rating
starstarstarstarstar 		bought a used 820
by: D. in NC

Hi all,
I just bought a used Bernina 820 from a gal who works in a quilt shop. She just didn't like the machine, but wouldn't say why. She just said it was too much for her. After reading this I begin to understand why.

First, she was using a desk (that she also gave to me) that her husband has cut an opening for so that she could quilt on the same level as the arm. The problem is that when you sew at a fast speed, the (keyboard area) where the machine sits jiggles. So, I am going to ditch the desk and go back to using my conference table.
Also, she ordered one of the first machines and did not check updates.

That being said, I went to my local Bernina dealer and they allowed me to sit in on a webinar that Bernina has put out. I had to take 2 afternoons off from work to attend as they are held at 1:30. I went to the first 4 modules for the 820, there are more modules coming for the embroidery on the 830. The updates seem to be key and also they did talk about monofiliment thread. You have to do something a little different with that.

Although I learned a great deal at the webinar and took copious notes, I am now sitting here with a bobbin that is jammed and I can't get to the thread to remove it. So, I need to take the 70 pound toddler to the Dr.

I have a 930 that I have sewn with for 30* years and I love her...but I wanted some new bells and whistles. I am going to be patient and try the updates. I really want to love this machine. I find my biggest problem came with plain old straight stitching. The machine eats the fabric. So, I went to the shop and asked for a straight stitch plate. They sold me a 5mm, but I am having some of the same problem.

I want to be a faithful Bernina customer, so I am going to give this machine the summer and if I don't like it after that, I will sell it for whatever I can get and buy something else.
Jun 10, 2010
Rating
starstarstarstarstar 		d. in NC
by: Ann

Fill all of us in on how to handle the mono filament thread. Plus, you need to take the suggestions on this site and let your dealer know about the site too. The dealer should be more than happy to help you. The machine carries a 5 year warranty. Find where it was purchased and have them fix it. Bernina reputation is on the line with these machines. Good luck
Jun 10, 2010
Rating
starstarstarstarstar 		Power/surge protector
by: Peggy

I have had a surge protector (top of the line) since the first time I plugged my machine in so I know that that is not the source of my troubles. I purchased one because my old Bernina recommended unplugging it when not in use to prevent problems but the 820 needed to stay plugged in to prevent loss of pre-sets.

As for Should I or Shouldn't I would suggest cancelling your 820 order until Bernina works the bugs out. I would never have purchased a one had I found this site first, I would have waited until all the problems were resolved. Hopefully you have 72 hours to cancel the sale.
Jun 24, 2010
Rating
starstarstarstarstar 		changing my mind!
by: sewyoga

I have read over every post on this review of the 820/830's, and first, my heart goes out to everyone that has had to go through all of the issues you have. I have been a die-hard Bernina user for years, and to read of the struggles you have all had-it reminds me of what my sewing students go through with their $40.00 plastic Singers-and you all spent A LOT more than that. It disgusts me, I feel like everyone has had a dose of the emperor's new clothes-no wonder they were "invisible"-those tailors must have had an 8 series that jammed or went crazy.
Anyway, I saw an 820 being sold by a private party locally and they would like $4k USA for it. I have not spoken with seller yet, but thank you so much for all the information you have published on this site-I feel like I can really go in and look for the troubles, and specifically trouble shoot, and ask about updates-the spring update, any computer updates...I might ask if they will go down to $3500., but I don't even know if it is worth that. I have been sewing primarily on my 930, and wonder if I should just stick with that. Thanks for any more thoughts anyone has...I know if did get it, there would be no warranty on it, and it sounds like I can't risk no warranty on it.
Jun 24, 2010
Rating
starstarstarstarstar 		Sewyoga
by: Ann

Are you sure that the machine will not come with the warranty? Find out for sure from the dealer. In the past the warranty followed the machine with Berninas. Good luck. What ever you do don't give up your 930!!!
Jun 24, 2010
Rating
starstarstarstarstar 		Glad I didn't buy it!
by: Anonymous

I almost bought an 830 today, but something told me to wait. As I found this site,(looking for something besides company info) and have read all the comments, I believe I will just keep my 180 and keep on sewing. I can use the $11K for something else. Hope you ladies can get some kind of help from your dealers.
Jun 25, 2010
Rating
starstarstarstarstar 		Glad I found this site
by: Anonymous

I have a 1 year old Bernina 230, which I bought to take to classes, I like is so much, I am considering a second Bernina to leave set up in my sewing room so I don't have to load the machine in the case every time I go to class. I have been looking at the new Series 8 and the 440qe. After reading the posts on the 820 and 830 problems, I think I will consider the less expensive machine. I purchased a high end Bernina 6 years ago and didn't like, sold it on ebay. Thank you so much for your candid reviews of the 8 series. This site probably saved me lots of $$$$$$.
Jun 29, 2010
Rating
starstarstarstarstar 		Still not fixed
by: Peggy

After almost 3 weeks in the shop I picked up my machine yesterday and guess what!!! The thread broke twice - I even changed thread types - within the first 20 minutes. I quit after that. I was quilting and it was going beautifully in forward but skipped in any other direction. Was told that it was quilted on for 1 & 1/2 hours with no skipping but that has got to be because a small piece was used and in a forward direction. So back to the shop it goes for about the 8th time in 9 monthes.
Jun 29, 2010
Rating
starstarstarstarstar 		To Still not fixed
by: Ann

I have said it before and I will say it again. Please go to the Bernina web site, specificially the series 8 section, click on "contact us". Tell them of the problems you have had with the machine. Let them know how many times you have had the machine in for repairs. Send them to this site. It worked for me. I heard from them and my Machine was sent to USA headquarters and has returned FIXED. I think that the dealers and their repair people do not know how to fix these problems. The more of us that tell them about this the quicker we will get these problems fixed.

Here is a hint for the BSR. Reduce the stitch length to 1 or 1.5. That allows you to sew more slowly, plus you don't have to move the fabric so far when starting to stitch. That hint came from Libby Lehman. I tried it and it works wonders. It also stopped the skipping when moving the fabric backward.

Don't use invisible thread in the bobbin, it can be used in the top. Don't use invisible nylon, only polyester.
Jun 29, 2010
Rating
starstarstarstarstar 		Thread type
by: Peggy

Does this mean that I should use polyester thread only in my machine? Because I only use cotton and don't really care to switch to poly justs to make my machine work properly. I fooled with the thread tension to make the BSR work but have never adjusted the stitch length but will try it. Thank you.
Jun 30, 2010
Rating
starstarstarstarstar 		Thread type by Peggy
by: Ann

I was only talking about the invisible thread. Cotton, polyester, rayon etc is ok. Hope that clears it up for you.
Nylon invisible thread has a low melting point. It will yellow and get brittle and break over time. Polyester invisible thread will not do any of those things.

You can use any thread you would like.
Jun 30, 2010
Rating
starstarstarstarstar 		Re: thread type
by: Peggy

I tried altering the stitch length on my machine to overcome the problem of skipped stitches with the BSR but the thread kept breaking so it is back to the shop. Also I have emailed Bernina about my problems so we'll see if they respond. Thanks for the assistance Ann.
Jul 10, 2010
Rating
starstarstarstarstar 		Another one who has changed her mind
by: Anonymous

Ladies
I am so sorry for all of you who are having so many problems with the 820/830 Berninas, and happy for the ones who have gotten their problems resolved. I WAS going to purchase an 830 in the next couple of weeks, but not now.
Even if everyone got their problems fixed, I STILL wouldn't buy one now after reading all the comments here.
Even though I never owned a Bernina, I always wanted to because of their reputation. That has gone down the tubes for me now though, and I will tell anyone I know who is considering a Bernina to read this site. I'm going to look at other machines now - I've heard a lot of good things about Pfaff & Janome machines but will also check out their reviews before purchasing. Thanks again , and best of luck to you all.
Jul 10, 2010
Rating
starstarstarstarstar 		Same old, same old
by: Peggy

So I emailed Bernina and dropped my machine off (again) and expected great things when they told me in the shop that Bernina had contacted them regarding the machine and the owner was to return the call when she was in!!! Unfortunately when I returned from 10 days away thinking I could pick up my machine or at least be well on my way to resolving the problems - breaking threads and skipping stitches being my main complaints - I was informed that they had talked to my dealer and I should contact her for "some private introductory lessons". I suppose that is so she can tell me once again that it is user error! Hello??? Is anybody listening??? Bernina you can have your piece of crap machine with the error message that keeps popping up after I re-thread the machine that my thread is broken so I just turn it off and the message goes away.
Jul 11, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

To Peggy and everyone!
I think the Bernina dealers have been coached in trying to convince us that the machine is fine; we as the users just don't know what we're doing. I'll be the first to admit that I can always learn more, but this is NOT my first sewing machine -- far from it.

Like the rest of you, mine continues to break threads, give continuing error messages, and I have completely given up on quilting with it. I don't need an ulcer!

Bernina, if you are reading these posts -- please stop blaming the users. We did not buy this $12,000 machine as our first sewing machine. We know how to sew!!!! It is the 820/830 -- not us.
Jul 12, 2010
Rating
starstarstarstarstar 		Threads
by: Anonymous

I wrote earlier about my machine being well dealt with by my dealerin Scotland and returned to Bernina. They have definitely done something to it because it works much better - thread still shreds and breaks more than my 200 though.

I agree with the writer previously about the dealers being given the party line to feed to us. I was told that the main problems have been with people who previously owned a 730 or 200 - believe that!! Anything but admit that the machine has problems. I was also fed the line about the fact that we in the UK use mainly rayon threads and the machine was set up for polyester - believe that!!

I would not go so far as to say that my machine is fixed but reserve judgement - the initial problems have definitely taken the pleasure out of using it even though it is greatly improved - I approach each project with trepidation. It has also cost me more than I calculated because I am so far unable to sell on my 200e as it has been needed as a backup.
Jul 12, 2010
Rating
starstarstarstarstar 		Lucky to have found this site
by: GM

I am so happy to have found this web site. I am in the market for a new sewing machine. I'll be looking for something other than a Bernina after reading all of the comments posted. I am 5 hours away from a major centre, so taking a new machine back to the dealer on a weekly basis isn't in the cards for me. Ladies, thank you for your candid opinions and experiences with Bernina. I now know Bernina won't be for me.
Jul 20, 2010
Rating
starstarstarstarstar 		Still no response
by: Peggy

I fired off a response to Bernina regarding their referral of my troubles to my dealer. It has been over a week and I have had no response. I spoke with someone at the dealer, the owner was not in, and she has not tried to get in touch with me. I am willing to go in for training and since my machine has been in there for 3+ weeks at least I won't have to lug it in. Any idea on what my next step should be?
Jul 21, 2010
Rating
starstarstarstarstar 		Peggy
by: Ann

It almost sounds like they may be puzzled or really trying to fix the problem with your machine. It would be nice if they communicated with you though. Do you have a good relationship with your dealer? or is it adversarial? If it is good, they should be able to give you info. I would ask them straight out if they cannot find a fix right now or just what is going on. But that is me. I tend to be up front, not confrontational or adversarial but conciliatory (sp?)and a partner in trying to get the monster fixed. So far, (knock on wood) my machine is working much much better. It still gives false broken thread alerts, but not often. The tension issues are all but gone. My 12yr old Grandaughter has been using it without problems. I wish you all the best. Let us know how things turn out for you. Every tip whether successful or not helps the rest of us.
Jul 21, 2010
Rating
starstarstarstarstar 		Thanks
by: Peggy

Thanks, Ann. I don't think my relationship with my dealer is adverserial(?), and I do think she is as frustrated as I am. I appreciate all the assistance from you. All I want is for my machine to work properly.
Jul 23, 2010
Rating
starstarstarstarstar 		No Bernina for me!
by: Dat Dorsey Girl

My birthday gift to myself was going to be the Bernina 820........Thank Goodness for this site and to all the Ladies for passing along great advice!
Jul 24, 2010
Rating
starstarstarstarstar 		To purchase or not to purchase ?
by: Roxanne

It is very off-putting to say the least to read all the problems some of you ladies are having with your 820/830 Berninas. I think these machines have been around for about a year or so now (not exactly sure), and am wondering when you may have purchased them. They say not to buy a machine in the first 6 months which makes sense to give them time to get the bugs out, and also unfortunately - no matter what the product - there are always going to be lemons.
I have a very good relationship with my Bernina dealer (quilt shop owner and fabric designer) who is about 4 miles from my house, and am seriously considering buying a machine from her. Her son, the Bernina tech, is well-trained, and is always there. I am going in next week to use one of the models, probably the 830, and see how I like.
Just wondering - taking all of this into consideration and if this were the case for you, what would your advice be - to purchase or not to purchase?
Jul 24, 2010
Rating
starstarstarstarstar 		To purchase or not to purchase
by: Ann

Roxanne, I purchased my 820 Sept 2009. I think the 830 had been out a year at least. I am quite sure that there are lots and lots of very happy owners of these machines. If you are personal friends with your dealer and know the repair person, why not speak with them about the problems that you have heard people have encountered with these machines. I have a friend in Calif. who owns an 830 and just loves it. She had one minor problem that was easily remedied. My dealer has been good to me and my machine is working quite well now.(see my prior posts) I really like it, especially the roominess (sp) and many other features that are not available on other machines. I just cannot get used to the BSR, but I had learned free motion quilting before the BSR so that is no big deal. I say pick your dealer's brain then let the rest of us know what you find out. Thanks for writing.
Jul 24, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Roxanne, I totally agree with Ann. I would talk to the dealer and the tech person, and even refer them to this site if possible. I bought my 830 when they first came out -- December 2008, and I think that was a major mistake to not give them time to work these bugs out. I don't personally know anyone who has recently bought a machine, but I would hope they are having much better results by now.

Jul 24, 2010
Rating
starstarstarstarstar 		Trying again
by: Peggy

Roxanne I agree with the bugs in a new product but I did ask how long it had been out and was told that the 820 was identical to the 830 and while the 820 was relatively new the 830 had been out "a while". My mistake was not following up on just how long "a while" was.
I went to my dealer for training the other day and got some tips to try for the breaking thread - use a 90 or even 100 needle - and to adjust my tension to a lower number. I have not had a chance to quilt with the new needle but have my fingers crossed that this will work. I will let you know.
Jul 24, 2010
Rating
starstarstarstarstar 		To purchase or not to purchase ?
by: Roxanne

Thanks, Ladies. I value your comments, and will talk to dealer about all of this. Actually, I have already mentioned the site to her (but didn't give her the url) because I particularly wanted to talk about breaking threads. She sat down with me at the 830 and showed me how to thread it, and was aware of other negative comments which we also talked about. Also, she said when they have owner classes, it is one on one. So I'm feeling that I will have good support from her. She told Bernina that she didn't want to be a dealer unless she could have a tech on site because she hated having to drop off her machines and leave it for a week or more to be fixed. Once her son agreed to take that job, then she became a dealer. As I said before, I will be going to her shop one day next week - probably Thursday or Friday - to do a test run (will try the BSR while I'm there). And I agree, too, that the Bernina seems to have many more features than other machines. I will let you know how it goes. Thanks again, Ladies. It's great to have a site like this.
Jul 25, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Thanks Roxanne for any and all feedback you can give us. If I could just get past all the thread breakage, I would be much happier. I have given up hope of using it for quilting, but at this point, I just want it to sew!!! Thanks again to all of you for your valuable thoughts.
Jul 25, 2010
Rating
starstarstarstarstar 		Thread Breakage
by: Peggy

Sherry try using a #90 or 100# needle to aleviate the thread breaking. My dealer told me to try this and I used my machine yesterday for about 2 hours as I quilted and my thread did not break at all. I am still having a few skipped stitches but nothing like my previous experience. I have high hopes for my machine finally working as it should.
Jul 25, 2010
Rating
starstarstarstarstar 		Thread breakage
by: Anonymous in Australia

Hi everyone,
I haven't posted in a while as I have been moving house and doing some extra work hours.I wanted to remind you, and I think it is in one of my posts from many moons ago (but this site is so big now it would take a while to locate this)that a rep told me that a plate behind the threader, which they thought was not going to matter, does account for thread breakage, especially on rayons.Apparently it is an easy fix (an Australian technician figured it out so that is why I know)they just sand down the metal plate and all is well. Now I don't know whether it is true, but for those of you who are still suffering from thread breakage problems, you could ask your dealer, or better still go directly to the mechanic. I haven't had time to sew for months but was not having problems with good quality cotton. Have tried a brief test with invisible thread but it broke quickly, I prefer to stick to natural fibre anyway. My old trusty Bernina 1130 didn't like invisibles either.
I wish I had some feedback from some people who have had no problems but with all similar sites it is usually frustration and anger that gets us online looking for help, but I agree that there are a lot of happy Bernina 820/830 owners. A very experienced quilter here upgraded to the 830 so my feeling is she has been happy with hers.
I do get the feeling that the fixes are localised, by that I mean some dealers know about some problems and their fixes and not others. I can get my machine to go to Sydney anytime for an upgrade but have not had time to organise. It is free and has been requested from Bernina head office in Aus as we had a lady write to the manager of ops here and he rang our dealer and said send them all up. There is also another update that you can put on yourself available on the website, i haven't had time to do that either. This all sounds like so much hard work but this is a computer not a sewing machine and maybe that is what we should be passing on. In the beginning keeping our computers and printers going was a pain but know years later they are great and rarely cause problems, least mine don't compared to years ago when it seemed like every other day I had to find someone to ask about something crazy it was doing.
Aug 09, 2010
Rating
starstarstarstarstar 		Hi Aussie, Sherry, and Peggy
by: Ann

Here is a funny about my machine. I had a stuck bobbin again and had everything open, the bobbin out, the plate off, and was talking to my G-daughter, cursing under my breath, and using the little lint brush to brush out the non existent lint from inside the bobbin race when a flat douple circular spring-like thing popped out of the bobbin case. We both looked at it, laughed, and I tried to put it back in. Of course it was not as easy as all that. The outer ring obviously fits snuggly into the outer perimeter and the inner ring goes over the spindle. It was too late to take it to the Bernina emergency room because all the bernina docs are gone on Friday. I said, Oh well, might as well pop the bobbin back in and see what happens. We held our breath and I stepped on the gas. Everything seemed to work fine. I saved the piece and thought I would take the machine and have it put back in place, however........I found out that tightening the bobbin tension 2 clicks the machine is working like a dream!!!

I got really brave and tried the BSR.....NO PROBLEMS!!! NO SKIPPED STITCHES, BROKEN THREAD, etc.

I followed Libby Lehmans advice and shortened the stitch length when using the BSR and all is well.

When I get back to the dealer, I will let them know what I have found out about the machine. Not that they will believe me, but it has sure worked for me. I am sure that part has a function, but I do not know what it is.

If you pop your bobbin out and look in that part is right there. It may look like it would not come out, but it does.
Aug 10, 2010
Rating
starstarstarstarstar 		Humming along!
by: Peggy

I think I am finally happy with my machine. I have switched to a 100 needle and just completed my first quilt. I still have some trouble with the BSR and skipped stitches but the frequency is greatly reduced. I am also getting the thread break warning when it is still threaded but turning off the machine for a moment then turning it back on seems to do the trick (after re-threading it, just in case!). I appreciate all the comments and suggestions that have been passed on, keep 'em coming.
Aug 14, 2010
Rating
starstarstarstarstar 		Big Problems.
by: Dara

I just found this site when I typed in Bernina complaint into Google.

I am dizzy from reading it all but I have to say that my machine is having similar issues and I am extremely upset and asking the dealer for a full refund.

My friend bought a Pfaff and her dealer told her that the Pfaff guarantee means that if the machine does not work out of the box, new, within 5 hours EXACTLY as it should then Pfaff replaces the machine in entirety.

Her machine has not had any problems and mine has, ironically enough. I bought a Bernina because the Pfaff dealer was further away. Now I have found out that all of the Pfaff updates and checking to see what is wrong with any Pfaff machine occurs when you connect your machine to the Pfaff website and their techs can tell via a remote test what problem the machine might have and then subsequently sending the correct patch or update to repair the problem so I didn't need to live where my dealer does necessarily.

My Bernina 820 has so many issues with skipping stitches, the BSR is not working right, I have owned it for two months and have only had possession of it for about a week during which time it did not work and I am fed up and want to return it and will go buy a Pfaff Creative Vision with built in walking foot instead.

I have owned Berninas only for 30 years and I do not know what is going on but the Bernina quality is gone apparently. Do they even have quality control anymore? The dealer is as frustrated as I am with the response Bernina is giving them which is to continue to fix it as it breaks. I am ready to scream and just want to go back in time and buy my friend's Pfaff instead.

UGH.

Thank you for listening to me and will let everyone know what happens at the end of it.

PS., For $10,000.00 NO ONE should have to endure ANY discomfort with their sewing machine. NOT ONE BIT OF DISCOMFORT. Doesn't $10K guarantee a great sewing experience? It should have.
Aug 14, 2010
Rating
starstarstarstarstar 		Where to from here?
by: Anonymous in Aus

Hi all
I haven't posted for a while as I have been moving house. My Bernina is having a factory update in Sydney and I miss it! My machine has been performing well for some time although I haven't done much experimenting with threads lately, using mostly Signature or King Tut cottons which i prefer anyway, and I thread the bobbin using the extra little hook that was originally intended for the 830 to use during embroidery, I no longer have any tension problems, perfect quilting everytime. I don't use the BSR but that is more about my personal experience as a quilter and don't like the way it moves for you. I never really wanted the machine for that anyway, it is the arm length,the big bobbins and the speed that I love. But two acquaintances have returned theirs and one has already been given a refund, many users here are happy now, although as one post said, there is no excuse when you pay $7,000 AUD to have any bad experiences. Bernina are paying for all machines to be sent to Sydney for upgrades mine is there at present, not sure what I want to happen from this, perhaps more versatility with different threads. The problems with the machines were so varied that they have not been able to offer one fix, there are multiple problems with some and just a few minor issues that were fixed with the first update as with mine. Lots of problems went away when I secured the right table, very solid with no flex and steel legs, was cheap, an ex-gov desk. As i have said before these are computers not sewing machines and you need to ensure a stable table for it, all my bobbin problems went away with the table, the threading problems went away with the right threading technique and the tension problems went away with the extra hook in the bobbing being used. BUT my friend has not been so lucky so my success does not equate to any intent to blame the user. Try these then if that is not working return it and ask for a refund. I do agree that none of this should have happened but now my machine is magic and I will miss using it while it is gone. I just hope their upgrade doesn't wreck my now great machine!!There is apparently a new shipment arriving next month from the Bernina factory and it will be interesting to see if they have ironed out the bugs.
One last comment, some time ago someone was flaming about price fixing, at the time I didn't understand but when I recently went to buy a new dishwaher I found out that Miele and Bosch (or Asko, can't remember) price fix in Australia as well. The post said this was illegal but it is not when the price is fixed in the factory, it is only illegal if seperate companies collude to price fix an item to the detriment of free enterprise, in the end, even if it was not fixed you would not necessarly save money as the profit margin would be hiked up to allow sellers to offer a cut price deal, anyway good luck everyone, love your grandaughter/bobbin story Ann and am glad you and Peggy are having a better time.
Aug 22, 2010
Rating
starstarstarstarstar 		Please don't get taken!
by: Anonymous

As a very experienced sewer who shopped all the high-end machines a year ago, I wish to extend my sympathies to all of you who laid out a huge bunch of $$$ for the Bernina Series 8 and have been so disappointed. I know sewers, and I know you are all intelligent people. I came within inches of purchasing this Bernina myself, but when I discovered in online discussions that the company began to supply a magnifying glass just to thread the embroidery bobbin, I began to have serious doubts about the machine's readiness. I've been a Bernina 180E and Viking Designer owner for years, and began there, but in my test driving the tops of the line discovered the new Ellisimo by Baby Lock (a very close model is also offered by Brother). I decided the Viking Diamond was too noisy (plus I was tiring of taking my Vikings in for needle threader repairs), the Bernina too risky. I ended up with the Ellisimo and wish to report that there IS a high end machine with NO learning curve and NO problems. You rarely need to consult the manual. You can't believe how much more pleasant it is to walk into the sewing studio each day, knowing you have a reliable machine. I do not mind at all giving up some of the features the Designers and Berninas have (the Ellisimo has some they don't by the way). The automatic needle threading, which always works, is my favorite feature. Stitching out embroideries without thread breakage is so wonderful, room under the arm great, centering design a snap. My only complaint is the price point, which is far too high on all of these models. But Bernina needs to take a close look at this machine that doesn't require hours of classes just to achieve a successful straight stitch. The Series 8 ought to be just as easy to learn AND SHOULD PERFORM AS ADVERTISED. Then we'd really have something! Bernina has hurt themselves badly with this machine, and it will be a long time before I will consider one of their models again.
Aug 22, 2010
Rating
starstarstarstarstar 		So Far So Good
by: Roxanne

Well, ladies - I bit the bullet and bought an 830 machine. Have had it about 2 weeks, and no real problems to report. I did initially have some broken threads but as SOON as I started using a size 90 needle (as advised here), that problem went away. Am pleased with everything including the embroidery unit, and am very happy - of course, it's only been 2 weeks but I'm optimistic that things will stay this way.
I looked at a lot of machines, too, and came VERY close to buying the Ellisimo. LOVED the look of it, and just about everything else about it. However, discovered that it didn't have dual feed and couldn't have it added on either (as with the Viking Diamond). Not sure why you'd pay $7K for a machine without dual feed unless that's not important to you, but it is for me.
Good luck to all of you & hope your problems get worked out. Will keep you posted if I end up with problems. Hopefully not.
Thanks to everyone for posting and for your good advice.
Aug 23, 2010
Rating
starstarstarstarstar 		Good luck
by: Anonymous

Roxanne, good luck. Maybe the tide is turning and the machines will begin to be less lemony. I'll be interested in following your progress with the machine, as well as that of others here.

No, dual feed is not that important to me, as my Ellisimo does a great job without it. I did have it on a nice Pfaff I owned awhile back, and it was convenient being able to engage and disengage on the fly. But I find the better Baby Lock walking foot (I think there are 2) does the job just fine on the occasions when I really want that feature. I think of the $3 grand I saved when I have to screw it on and off. I have not kept up with discussions of the latest model Pfaffs, so cannot comment on how they work today.

By the way, I was just speaking with my old dealer about the price of a new Brother Quattro (the Brother equivalent of the Baby Lock Ellisimo) and they have really jumped up in price too since I bought my machine.

Again, good luck to all of you. I hope you get answers and solutions and I hope sewing can return to being what it ought to be...a very pleasant, creative pastime, free of frustration. Bernina definitely owes that to you all.
Aug 26, 2010
Rating
starstarstarstarstar 		Bernina 820 vs Janome 7700
by: Lee

I am in the market to upgrade my machine which is a Janome 4023 (I still like it). I have been reading all of your comments and went to the Bernina dealer to start my own review.

The dealer told me that the dealers were shown by the Bernina representative the wrong threading technique so that is why the threads are breaking. Talk to your dealer regarding this issue.

I heard that Pfaff new computerized machines are not as good. Bernina's are too expensive. Janome seems to be the best buy.

Anyone have any comments to help me make my decision?
Lee
Aug 27, 2010
Rating
starstarstarstarstar 		Bernina 820 vs Janome 7700
by: Roxanne

Hi Lee
There are a lot of things to take into consideration for anyone making this type of a purchase. I considered quite a few different machines before buying the 830 Bernina. I knew I had to first of all really LIKE the machine and be VERY impressed with it if spending that kind of money. The dealer had to be close so I could take classes, & the support had to be good so I wouldn't end up throwing the machine out the window !!! I also wanted a machine I could grow into, and the 830 Bernina was the only machine that fit ALL of my criteria. One other thing was important to me as well. If I ended up being unhappy with my purchase, I didn't want it to be because someone else convinced me either to buy or not to buy a particular brand. So I went over everything again, took my time, did MORE research and made my own decision. If I'm not happy, I'll take the blame. However, I AM happy with my purchase - at least so far. Hopefully things will stay that way. I wish you lots of luck, and my best advice is to take your time, do your research thoroughly, make sure the machine you buy has all the features you want, & buy from a good dealer. Good luck !!!!
Aug 28, 2010
Rating
star 		Why so many restrictions?
by: Jane

Why should I have to use a size 90 or 100 needle on my 830? Why should I have to stand on my head to thread it? Why should I only be able to use one type of thread? I thought I was buying a machine that could do anything, but instead I got restrictions. I've had a lot of Bernina machines in my life, and now they are telling me that I don't know how to sew. They should be ashamed of themselves.
Aug 28, 2010
Rating
starstarstarstarstar 		LOVE, LOVE, LOVE my 830 Bernina !
by: Georgia

I am absolutely in LOVE with my 830 Bernina !! Worth every penny !!
I am so sorry that some here are having problems but mine is a dream. I think the secret is having good support and a good dealer. I haven't had any restrictions as the previous poster. I use different needles, different threads, etc.
Have had my machine over 6 months and couldn't be happier.
Just wanted everyone to know as there seems to be a mix of comments. Good luck to everyone, and hope those of you having problems can get them worked out.
Aug 29, 2010
Rating
starstarstarstarstar 		830 boat has righted!
by: Libby

I posted a while back about my 830 having all the same problems everyone was complaining about. My dealer is 5 hours away from me but worth the distance. He shipped me new machine twice before I finally got lucky! It is a newer machine and it works like a dream! I love it now! I am convinced there is a bug with the earlier models and who knows if it can be fixed for good! I am very lucky to have such a wonderful dealer! He truly had my happiness at heart! Now I sit down to sew happily. The machine is really not that finicky after all! Good luck to all still struggling. I still believe Bernina is a quality product. I have purchased 3 and still own 2!
Aug 30, 2010
Rating
starstarstarstarstar 		New Bernina 820
by: Sandra

Hi everyone. I have had my 820 for 3 weeks now - got a great deal in New Zealand on a machine that had been used for a weekend quilting class!
I just love it so much. i know it's only been 3 weeks, but I have given it a good workout. BSR seems fine (same as my 630). Decorative stitches just gorgeous (with bobbin threaded as for embroidery) Buttonholes great. Automatic needle threader works 99% of the time. No threading or tension issues. I love the speed and space. I have it lowered in a Horn Quilt Queen cabinet (very snug fit indeed), with the extension table fitted to cover the hole, fabric guide attached. There is no wobble when I am sewing with this setup. I just love using this machine, and I reaaly feel for those of you who have had such an awful experience with Bernina.
Sep 02, 2010
Rating
starstarstarstarstar 		Lucky in Canada
by: Sandra

Thanks so much for all of your comments and saving me the grief of this machine. I was going to buy it, and, set up a test drive at a dealer a couple hours from my house. I was all prepared with my own quilt sandwiches, my own thread and various notes on my expectations. I was fully expecting to fall in love, and, take the machine home. I experienced every complaint you ladies are talking about, and, keep in mind this is on the dealer's own machine in their shop. The dealer got totally frustrated by the breaking thread, could not use the threader and proceeded to do it manually. Finally when I put the 820 thru her paces on free motion (the dealer does not do free motion) man, what a mess, skipped stitches, broken threads etc etc. Finally the poor frustrated dealer called the Bernina rep to find out what the heck was going on...The rep told her, she was using the wrong BSR foot as the spring was "upgraded". The dealer finally found an "upgraded" one. A small improvement but still skipped stitches when going backwards....thread still broke, and tension was questionable. Now, I am looking at my old Pfaff 7530 (11 years old) and apologizing for cheating on her!!! Bernina, get your research done BEFORE you take it to market. You have lost trust. You are willing to charge a LOT OF MONEY for a lemon. FIX IT, OR give these purchasers their money back.
If any one has any suggestions on that perfect machine out there...let me know.
Sep 08, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Deb

I have a bernina 820 too and have been interested in the the above comments. I have only had my machine for a few months, I too have problems with the bobbin thread popping through to the top, does anyone know how to fix this. I adjusted the tension but it didn't help. I have also had it back to the shop I bought it from because while sewing it would make a terrible noise like grinding, it was really bad, I recorded it. I was actually at a sewing retreat when it made this terrible noise and my friends couldn't believe a new machine would do that. I took it back and the service man at the shop who was useless I might add, said the bobin needed oiling. Has anyone else had this problem?
Sep 08, 2010
Rating
starstarstarstarstar 		Deb
by: Ann

I don't know when you hear the grinding noise, but yes mine makes that noise when the machine is just getting ready to start (when the needle first goes down) but as soon as it starts sewing the noise goes away. I quit worrying about it. Tension problems seem to be a continuing issue. Adjusting the bobbin tension has solved the issue for me. It is very easy to adjust with the multi-function tool. You can find the instructions in the online instruction manual. They may be in the book that came with your machine. The other solution is to use the same color thread in the bobbin. Good luck.
Sep 08, 2010
Rating
starstarstarstarstar 		Tension
by: Anonymous in Aus

Try second threading the bobbin using the little catch underneath that is recommended for the 830 during embroidery, see my post above. Also have just received my machine back from an upgrade and a fellow 820 user has hers back too. We haven't had a go yet but my friend said that the shop owner said she have to thread the bobbin differently but he didn't tell me that. Will post again when I clarify what that was about.
I have noticed that posts from recent purchasers tend to be much more positive so maybe they have it sorted now. Two people I know have received refunds but still think that when this machine has the bugs ironed out they will probably re-purchase as there is nothing else on the market like it.
Sep 12, 2010
Rating
starstarstarstarstar 		Grinding.
by: Deb

Thanks Ann for your input. The grinding noise was happening during my sewing, it was terrible. Surely the bobbin doesn't need oiling every day??? I will definately try changing the bobbin tension though. I had to use red on top of the wallhanging and cream on the back because I was sewing around a santa shape and the backing was calico. I still have a lot to learn though. I joined a webinar, but because of the time difference USA to Australia, I will have to watch it at 3am here. Not sure if I'm that keen. Thanks for your comment Ann.
Sep 19, 2010
Rating
starstarstarstarstar 		thought about buying an 820
by: Sharon in Texas

I'm so glad that all of you have taken the time to write about the troubles you've all been having with your 820/830 series 8 machines. I was tempted to buy an 820 last year and am so glad I decided not to.
I have had 5 Berninas over the last 18 years and currently own a 930 and 1031, they don't give me attitude when I want to sew something.
I used to sell Husqvarna Viking machines and bought a Sapphire 875 and really like it, it too had a learning curve that my older Berninas didn't have. I quilt and occassionally make garments for myself.
I sincerely hope that Bernina steps up and fixes all the glitches with everyones machines.
Sep 20, 2010
Rating
starstarstarstarstar 		Upgrade success
by: Anonymous in Aus

Hi all
My machine has returned from an upgrade and is working perfectly! The tension issue has been resolved and I no longer need to thread through the second loop I mentioned previously. All the machines in Aus are having the upgrade. Apparently it handles the different threads now too but have not had time to play. My guess is any machine made after this time will be fine.
Sep 28, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Sherry in Bellevue, WA

I purchased an 820 a fairly recently, and I have also had nothing but trouble with it (same issues as other commenters). I just took it back to the dealer for the second time. We will see if I get better results this time. This machine seems to have so much potential, but as is, it is unusable by me, so if they can't fix it, I am going to look into "trading it in" for the new Janome.
Sep 29, 2010
Rating
starstarstarstarstar 		Hooray
by: Peggy

My machine is working terrifically. I have had very minimal thread breakage and when quilting I adjust the upper tension to either 2 or 2.25 and it seems to do the job. Changing to a number 90 needle also seems to help tremendously. Don't give up on your machine, between the updates and changing the needle you may find that your experience it greatly imporved. Good Luck!
Sep 29, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Sherry in Bellevue, WA

Thanks for the thoughts Peggy. I am going to scour this forum and right down all the useful suggestions and see if they make a difference when I get the machine back.

However, I have to say that if I had to do it all over again, I would not buy this machine. It is very expensive, and for this kind of money, I expect a machine that works perfectly right out of the box and isn't so high maintenance.

I have owned Vikings, Pfaffs, and Brothers, and this Bernina is by far the worst performing machine I have ever owned. I was fooled by how well the machine seems constructed compared to the current models of those other brands. However, the beautiful construction doesn't amount to a hill of beans if the machine doesn't work.

I still have the very first machine I ever bought - a Viking Designer. It still works like a charm after all these years and I have never had a problem with it.
Sep 29, 2010
Rating
starstarstarstarstar 		Sherry and Peggy and All
by: Ann

Sherry, I couldn't agree more. I am not having as much trouble with my 820. My dealer is having difficulty with other purchasers of this machine. At least I am being vindicated and they are not looking at me as the pariah of the store. I have greatly reduced thread breakage with the liberal use of Sewers Aid on the thread spools. This tip came from the dealer. It seems to work. I am keeping my Viking Designer I and my Bernina 930 close at hand for those times when the frustration level gets too high.
The other drawback to the machine is with the 9mm stitch capability. Trying to sew something very narrow is almost impossible. I have resorted to using a tear away stabilizer or a piece of golden threads paper under the narrow piece to stitch successfully. The other option is to use one of the other machines. Enough for today. Keep all the hints coming.
Sep 29, 2010
Rating
starstarstarstarstar 		Straight Stitch Plate
by: Debbie

Hi Ann,
Just wondering when you are sewing narrow things are you using the straight stitch plate. I bought mine for around $65 and you definately need it when sewing narrow items otherwise the fabric gets chewed up. Good luck.
Sep 29, 2010
Rating
starstarstarstarstar 		Could not lock hook
by: Roxanne

Hi Ladies
I guess I have to call the dealer tomorrow. I am getting this error message and can't seem to fix it. It says to "check the hook system". I've done that as much as I can figure how to - top and bottom and cannot find any tangled threads. Maybe something got bent, but if it did, it must be a very delicate part !
Well, so far, this is the only trouble I've had so we'll see how it works out and I'll keep you posted. If anyone has any advice in the meantime though, I would appreciate hearing from you.
Thanks !
Sep 29, 2010
Rating
starstarstarstarstar 		Love my 820
by: Sandra

Hi everyone - I have had my Bernina 820 for 2 months now, and I just LOVE it! Have had many brands over the years, including Berninas, and i have to say they are my preference. When I bought the 820, the dealer wanted to do an in depth demo. I said I didn't need it, but she insisted, and I am glad she did. the threading, particularly the bobbin, was quite different to what I was used to. I have so far made a few knit tops, and the dual feed handled the fabrics with ease (have always loved Pfaff for the fual feed feature too). Buttonholes no problems. Some patchwork piecing, using 5.5mm plate (also use this for garment sewing) and 1D foot clicked to far right. Played with BSR, which I have on my 630, and that worked well. Stitched out all the decorative stitches for a reference sample, and only found 3 that needed a slight balance adjustment. I love the long sti,tch function for basting, the ease of use of the machine, the space and the sewing table. Very happy camper.
Sep 30, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Sherry in Bellevue, WA

I got my machine back today. I won't have a chance to really test it until this weekend, but the technician said the problem was that some thread got stuck in the hook of the bobbin. I was not suprised by this. But what surprises me is that I am not able to fix this because this part of the machine is not easily accessible. Am I wrong, or does this seem like a poor design?

My saleslady was also there and gave me a lesson on threading the top thread. She said it is really important to get the top thread tension right to prevent the bobbing problem.

The saleslady also told me that they have added 3 additional classes on the 820 in addition to the 1 intro class they had before. It sounds like they realize people are having trouble with this machine.
Oct 06, 2010
Rating
starstarstarstarstar 		Bernina820
by: Anonymous

I bought my Bernina 820 a year ago and had so much trouble with tension that it was exchanged with a new one in December 2009, after even the BSR was replaced. I sew on the quilt frame and experienced the top thread to be threwn over the take-up lever everytime I thread it, with the result that I only get the thread brake message everytime. Later I started sewing with the box open to see and control what it does and bring the thread back up into the take-up lever; turned out that the spring on the take-up lever was missing! My dealer accused me of pulling the thread from the reel's side out of the machine, which I have never done. How can it just disappear? Try sewing with a different colour thread on the top than in the bobbin - only possible when you put the bobbin thread in the extra tension and turn the top tension higher. I bought expensive Egyption cotton to sew my client's quilt with - no luck there. I have spend hours to balance the tension on the machine, often with no luck.
I'd like to know why, if Bernina's designers decided the 820 is a longarm machine to work with on a quilting frame, it is build with such a big and fat head on it's free arm. When sewing on the quilt frame, you cannot see where you are going, because from the side of the machine, it is too big and right in your vision. The needle shaft is very short, which also makes it difficult to see where you sew. When the machine is on the frame, it is very difficult to fill the bobbin, as the frame is in the way. When sewing with the laser from the back of the machine, it is very difficult to back track on the same spot, etc, etc. No, as a table model quilting machine, it can be fantastic with all it's features, but it should not be used on a quilting frame. I am very angry that I have spend so much on the 820, as it is possibly the one thing in my life that frustrates me the most! My dealer today suggested that I rather put the machine on the internet to sell, as she clearly does not want to put up with me and my problems anymore. It is never the machine - blame it on the operator! I have been sewing since I was 4 years old on numerous machines, Bernina and others, and never experienced the problems with threading, tension and stitch quality as with the 820. By the way, I never sew with the BSR on the frame - I bought a hand control and use an ordinary no 9 foot. It works much better and I could solve some of the tension problems this way. I am at wit's end with the 820 and wish it will vanish out of my sewing room one night!
Oct 06, 2010
Rating
starstarstarstarstar 		Bernina 830 improvements
by: Anonymous (Scotland)

I wrote about my problems on this machine earlier in the year. Do not give up on insisting on your rights - my machine had all the problems people on here have mentioned. Like you all I was told that the fault was mine - despite the fact that I have sewn since I was 16 on a number of machines.

However, after being returned to Bernina three times by my dealer (in Scotland) and downloading the recent update - it now works like a dream. And I am still the same sewer who did not know how to use their machine!!

I love it now but it caused a lot of trauma - Bernina has to face up to its problems and not blame the sewer or threads - the problems are in the machines. Machines with problems should be recalled.
Oct 25, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Anonymous

Wow! I can't believe all the problems you have had with the 820. I got my 820 in August of 2009. I use my machine almost every day. I am a garment sewer. I did take the sewing classes that my dealer offered. I also took the workshop classes that are offered for all new machine owners. I have had no problems with my machine. I love it. I have not had the problems with the thread breakage. I use cotton, polyester, embroidery and metallic thread. I have had no problems. I must admit, I have not tried the invisible thread. I have difficulty with this thread on my old machine and I avoid it. I have used all sizes of needles from 65-90. I have used winged needles, twin needles and jean needles. All with no problem. I do change my needles with each new garment and clean the machine after each project. I also put a drop of oil in the bobbin before I start a new project. Some times I go two projects before adding oil. It depends on how much sewing I have done. I do not wait for the machine to tell me to add oil. This is a tip my dealer gave me. I also make sure I have the latest update in the software. I took the class on the BSR and used it at that time. I had no difficulty in the class. The truth is, I don't have a need to use this feature in garment sewing. I love the dual feed feature. I also love the beautiful button holes.
I was also cleaning my bobbin and the silver spring came out. I got it caught on my lint brush and pulled it out. I could not get it back in. I took it to my dealer and they put it back in. They took it out and had me put it back in so I would know how to replace it. I have not pulled it out since. The only other time my machine has been in the store was for i'ts yearly cleaning and maintenance. I have just finished making a dress and I love my machine. I really appreciate how nice and helpful my dealer is.
Oct 30, 2010
Rating
starstarstarstarstar 		My 830 is a lemon
by: Elaine in Australia

I'm so pleased I found this site as I now know I'm not alone in this nightmare world where Bernina blames the sewer for their bad technology. I bought my machine in November 2009 and it has been back to Bernina so often I've lost count and has been gone for over a total of three plus months in this time.

There isn't sufficient room to list everything that has gone wrong with my machine but all the bad things that have happened to other people on the list have happened to me. And I'm over it. I'm over Bernina telling me to be patient as they will eventually iron out the bugs and I'll have a great machine. I'm over having paid a fortune for a machine that I have to battle every time I use it. I'm over Bernina blaming the vicim. I'm over Benina blaming me because I want to use rayon thread instead of the thread they say the machine is designed to use. But what I hate most of all is that, as a result of all my problems, I have lost my love of machine embroidery. This was an important part of my life and I would embroider every day. Now, I only do it when I feel strong enough to go into battle and have the time to find work arounds for its temperamental 'issue' of the day.

I have asked for a new machine but keep meeting this resistance that I can't break through, A Bernina person has been to my house so they know I'm doing everything right - my table is sturdy, I oil every bobbin change, I thread correctly (bobbin and top), have the latest software update and I use a single stitch thread plate. I understand tension and constantly finesse it as I try to make it work well. I use different tensions for different stitches in the same design and I have slowed the speed down to 60% and the thread still breaks or the machine stops as it doesn't recognise there is the top thread or it tells me there is no thread on the bobbin. I once had a thick piece of wire about 2 cm fall out out of the machine - just above the needle. And twice in the past four weeks the presser foot has fallen off whilst the machine is embroidering. That was really scary so I don't leave the machine any more when it is operating.

I am now keeping a log of everything that goes wrong each session and have started taking photographs. If Bernina still doesn't replace my machine I'll use this record to support my case when I go to the consumer protection people in Australia.

Yesterday I bought a cheap sewing machine (not Bernina - never again) so I will have something I can use when my 830 goes back in for yet another repair. I really am at the end of my tether - today I can't get it to work properly at all and have given up in despair after 20 minutes of trying.

Thanks for hearing me out and good luck to the people out there who have an 830 or 820 that works well. I envy you.
Oct 31, 2010
Rating
starstarstarstarstar 		Bernina 830
by: Anonymous Scotland

To the previous blogger: I know just what they mean about your loss of interest in machine embroidery - that is exactly how I felt when I had my trouble with my 830 - am still trying to regain my enjoyment - keep waiting for the machine to malfunction again.

Make sure you take samples of your work and write down each stage and each problem as it occurs - it is really scary when you do that and fill page after page (every single problem) Send these with your machine if they take it in (and they should) (keep copies)

Bernina need to realize the affect on people - for example I was thinking of buying the cutwork software and perhaps upgrading V5 but am so cheesed off with them now that this is unlikely.
Nov 02, 2010
Rating
starstarstarstarstar 		Who is really writing some ot these comments?
by: San Francisco Quilter

I have had my 830 for a year now and had most of the problems everyone else is reporting on in addition I took back 1st machine and am using 2nd more with almost no issues, but still having issues although fewer then before. In addition I have had a chance to meet with other 830 or 820 owners and ALL have reported one problem or another.

I went to the PIQS in Santa Clara California in October and spoke with the Bernina dealer there and, of course, they NEVER heard of any problems.
She quickly turned away from me and tried to ignore me. I expressed my displeaure with Bernina trying to point blame with all the problems to the sewers who most likely are very experienced sewers. I told her she should check out this web.

I understand problems and only ask Bernina step up to the plate, take full responsiblity and perhaps support the users and dealers by offering, full refunds or new machines until problems have been fully corrected.

This was my first Bernina and it will be my last. I have warned all those I speak with to avoid these machines for next year or so at least. Giving Bernina time to think about reworking ALL.

Because of all the people I've come in contact with regarding these machines, I have serious doubts that some of the comments here such as the most recent from Oct 25, 2010 by: Anonymous is not a plant from Bernina. Unfortunately, this whole experience has turned me into a skeptic. If you read it carefully, it reads as an instruction manual for user. "If you follow my instructions, you will not have any problems with your machine."
Nov 04, 2010
Rating
starstarstarstarstar 		San Francisco quilter
by: Ann

I read your comments and had to smile knowingly. My dealer has been good but sure hates to see me coming and tries like the devil to keep me from explaining the problems I am having with the machine while standing in the show room. Two of the employees were talking and remarked that they have had LOTS of problems with these machines. YOu are not the only one to point them to this web site. I wrote to the US headquarters in Aurora, IL, and sent them to this web site. After that they asked that I have my dealer send the machine to them. I am not having as much trouble with my machine, but I still need to go back to my Designer I or Bernina 930 for some things. I hate it that I paid so much money for a machine that I cannot trust and cannot get the company to acknowledge there are problems. I have a friend who bought one and loves it. It sounds like most of us get the lemons and once and a while a good one slips through quality control!
Nov 08, 2010
Rating
starstarstarstarstar 		Reply to Ann
by: San Francisco Quilter

I believe you are correct Ann. A few goods ones out there but I think the 80/20 rule applies here. 80% have issues and only 20% are good to go 1st time out.

Unfortunately, I no longer look foward to using my machine w/o dread. When I do walk into my dealer I'm met with dread by some and others seem to be very busy. I am always polite but honest too and because it is a small business, don't think they want me speaking negatively. My dealer is hardworking and undeserving of the trouble she has come into because of Bernina but I will still speak the truth if asked!
Nov 11, 2010
Rating
starstarstarstarstar 		A full year of problems
by: Elaine Australia

Thanks to Anonymous Scotland for your kind words. It does help to keep my sanity when I know that there are a lot of others out there having the same problems.

I am going to send my 830 back for repairs tomorrow with the results of my last 10 embroidery sessions. I have logged everything that has gone wrong and I have some samples and some photos to better demonstrate the problems. Today, I embroidered an applique in the hoop block using my jumbo hoop. There were 35,400 stitches in the design and stitching it out I had 17 thread breaks, 18 instances when the machine stopped because it didn't recognise the top thread and twice it stopped because it didn't recognise the bobbin. This works out as a problem for every 956 stitches. It also didn't thread about 12 times.

I go to the Bernina site and see them carrying on about the quality of their machines and it makes me feel sick in my stomach. I have had my machine for one year this month and I can truly say it has been one of the most stressful and depressing periods in my life. I've had constant problems from day one and i can't believe I'm still having the same problems a year later.

Bernina - listen to your customers, stop blaming us and either fix the machine, refund the money or replace the machines.
Nov 14, 2010
Rating
starstarstarstarstar 		I don't work for Bernina
by: Anonymous NVK

I am sorry that so many people are having problems. I Have had my 820 for 11/2 years and really enjoy it. I have written a comment earlier (anonymous Oct. 25) and find my experience to be positive. I have written a review with an update on pattern Review. You will need to cut and paste the address into your browser

http://sewing.patternreview.com/cgi-bin/sm/readsmreview.pl?readreview=1&ID=3071

I have photos of some of the garments I have constructed with my 820.
Nov 16, 2010
Rating
starstarstarstarstar 		820 woes
by: sewer in Virginia

I came across this site last summer when I started having problems with my 820. I bought the 820 in April, and within a week the terrifying gears error symbol showed up, the bobbin was impossibly stuck, etc. I had to take it in, the tech fixed it, and sent me on my merry way. Within weeks of that fix, I have had the spool/question mark error symbol popping up hundreds of times ever since. It has been in the shop about 7-10 times. They have replaced so many parts. They finally sent it to Bernina in Illinois, it came back last Friday with a new computer in it. I took it home, quite confident that it MUST be fixed this time. Second day of sewing, the dreaded spool symbol showed up, about a dozen times. I left a message with my dealer saying enough is enough. I want my money back. This is the most ridiculous situation I have ever been in. In most places, whenever I buy something and it breaks or even if I don't like it for some reason, I get my money back, no questions asked.. Bernina seems to want to make me go through this warranty fixing process or something. Does anyone know what Bernina dealers are required to do or if they get penalized if the machines are returned? Is it possible my dealer doesn't want to lose her commission? Does Bernina actually make their dealers pay for their lemons?? I absolutely LOVE this machine when it works and will be very sad as no other machine sews like this, that I know of.
Nov 17, 2010
Rating
starstarstarstarstar 		Trouble again/still
by: Peggy

I am glad that Anonymous NVK has not had any trouble with her machine, but since she is only doing garment sewing any trouble she may have is easily remedied. I, too, do not have much trouble sewing a garment and if my thread breaks I can stop where I am and rethread but while quilting when the thread breaks I am stuck in the middle of the quilt and must carefully re-thread the machine so I don't disturb the bottom thread or I have to pull out several stitches, knot it off & start again. I haven't quilted in a while and so as I started quilting this past weekend my BSR seems to be skipping much more, but only when going backwards and I adjusted the tension first to 2.25 then 2.0 and am 3/4 of the way through the quilting process and I discover that the bobbin thread on back of the quilt are all pulled as I meandered, like I used to do 17 years ago when I first started free motion quilting. I could scream as I had promised it to a client by Thanksgiving and now must remove more than 75% of the stitching. I will call my dealer tomorrow but I am sure I will get the "operator error" look. Does anyone have any suggestions for me?
Nov 17, 2010
Rating
starstarstarstarstar 		820 update
by: Sherry in Bellevue, WA

Sorry it has taken me awhile to get back to this forum, but I only recently started sewing again with my 820. I "put it away" until I took the new classes offered by my dealer. I have had 3 of 4 so far. My machine was also updated around the time of my last post. So far, so good with the machine now, but I haven't tried quilting a quilt yet.

But even before, I couldn't do basic sewing without the machine jamming up. I have learned a trick to thread the top thread, which I think has helped. I also switched to Essential Thread from Connecting Threads on my own. This thread does not have plastic endcaps, and I find that the thread comes off the spool much better.

Another mistake I discovered I was making was that I didn't always have the dual feed engaged when I had on a D type foot. The instructor told me you must have the dual feed engaged when a D foot is used.

As I use the machine more, I will provide an updated post as to how it is going.
Nov 19, 2010
Rating
star 		Regret!
by: Deb

I bought the 820 in December 2009 and had trouble right away with tension and the BSR skipping stitches. I took the machine with me for the one-on-one dealer class and showed the instructor my problem. Got the same story as everyone else, did you clean out the lint?, oil the machine?, did you change the needle?, what thread are you using?, etc. They said I needed to buy the straight stitch plate to use with the BSR. Which I did. Turns out you can only use a small stitch. Stopped back at the dealer a couple of times later to make sure I was threading properly regarding the continued tension issues. The machine sews a straight stitch with Metrosene okay but not with Superior, Gutterman, or Presencia. Seriously? I'm a quilter -- I WANT TO USE COTTON THREAD!!! Bernina promotes this machine for quilting and I can only use polyester thread? Seriously? I understand the factory default is Metrosene but you should be able to use any thread with a tension adjustment. Not on this machine -- not at ANY tension level. I've tried.

Started piecing an appliqued quilt using the blanket stitch with Superior Masterpiece thread and it seemed to work okay after about an hour of testing and tension adjustments. But then after about 10 blocks (too many to start over with different thread) it started skipping stitches. I took a sample to my dealer and the response was to "slow down" around the curves. It skips stitches on a straight line going at 1/4 speed. Finally, I started looking online for solutions and found this website. I did research before buying the 820 but wish I had found this site then. I never would have purchased this machine.

My machine has been with the dealer now for the past week and I've heard nothing yet. Taking it in was a complete ordeal. I took my husband as a witness. The dealer did everything to try and prove it was my problem not the machine. But, in the end, it skipped stitches for the dealer's sewing instructor too after needle changes, thread changes, tension changes, adding stablizer, etc.

At one point in this ordeal, the dealer's sewing instructor told me (before I took it in for her to try) that it's like owning a Mercedes you have to know how to drive it. Seriously? The only Mercedes similarity is the price. The past product quality of General Motors comes to my mind. I know Bernina is a Swiss company but maybe they can get the US government to bail them out too for building products that drive their customers to regret.
Nov 19, 2010
Rating
starstarstarstarstar 		complete desaster
by: Andy

Hi there, here is Europe calling. I'm from Germany and my wife owns a 820. It is the 4th Bernina she ownes - but a complete desaster. My english is not that good to describe all the problems she has - but there are alot. We are going to give it back. Shame on you Bernina. Don't buy this machine.
Nov 19, 2010
Rating
starstarstarstarstar 		Bernina 820
by: JF


Ok, let me see if I can shed some light on all this stuff. First of all, I own a Bernina 820… Maybe some of this will help

The 820 uses an INDUSTRIAL ROTARY hook system. The hook is in the back which is why the bobbin case has to 'fold out'--it's been in use way before the 820.

The 820 is calibrated at the factory using Mettler thread—thinner than other threads. Use what you like but breakage and tension might be fixed simply by:

1. Oil the Bobbin Case: These are tightly engineered machines and running at high speeds. Oiling is important for thread release. Oiling every 2-4 bobbin changes should keep everything functioning well. I believe the manual says 10-15 bobbin changes; ignore that. Every 2-4, please. Follow manual for proper oiling.

2. You might just need to loosen the bobbin tension. The 820's bobbin case is part of the hook system and doesn't come out. The tension is a bit tight down there since the machine is calibrated at the factory using Mettler. Just a quick untorque with the tool and I think this will solve many problems. Refer to your manual.

2b. Use a small mirror after you thread the bobbin case to look underneath to make sure the thread has slipped into the channel. Not slipping into the channel causes 99% of the thread clumps.

Other Things to consider…
If after all this there are still issues, then you might just need to take in your machine after all.

1. Use NEW needles. A slightly bent needle will causes skipping & breaking.

2. Use a metallic needle. Bernina makes a needle for metallic threads it has a longer eye to prevent shredding…thread breakage will nearly disappear, especially with the BSR.

3. Compressed air is your friend. I quilt with cotton batting and I get lint buildup in the bobbin case. Blow that out often. A tiny bit of lint caught on the hook causes stitches to skip. Use compressed air after a 'nest' and to blow out tiny scraps from scissor cuts. Clippings from nests gets stuck up in the bobbin hook.

4. I have tons of thread on hand that I’ve had for years. Cotton dries out & poly threads (from petroleum) become brittle. Try a brand new, fresh thread. If there's dust on thread at your store, they're old.It sickens me that I have tons of money invested in threads but they do get old. A new, quality brand thread usually does the trick.

5. Check the edges of the actual bobbin itself. Once in a while there's just that little tick of plastic left over from the plastic molding process.
Nov 19, 2010
Rating
starstarstarstarstar 		Bernina 820 Fixes :) Part 2...
by: John Francis

Sorry, ran out of space in part one and Part 1 also posted three times, I'm not sure why. Maybe I clicked submit too many times. I apologize for the redundance.

6. Also, VERY IMPORTANT... SOFTWARE UPDATES. Since the 820 is totally computerized software updates are important. Not only do they add new stitches and other features when available, they also install fixes to things like bobbin TIMING and TENSION and needle settings. The updates are generally posted at Bernina's website, but your dealer should be able to do them in under a half hour.

7. Try a larger needle if your getting skipped stitches. The way the thread sits in the scarf (channel) of the needle when it goes through is important. If you're using a 70 and you're getting skips, try using an 80. Using the BSR I almost always use a 90.

8. CLASSES! Be sure to take all your classes that came with the machine. The machine is easy in some ways but complicated at others. The classes give you all kinds of little insights.

I know a few of you have posted before about new needles, thread type, etc. I went over these thing for those who may have not considered these, but I really think most of these issues lie in the bobbin tension.

*** For Deb who posted on Nov 19. The dealers all twiddle around with the setting on the top side but once I adjusted mine with the bobbin tension tool a bit (took a few tries) cotton threads for quilting work great. As well as all my other favorite brands. Hope this helps for you! Let me know :)
Nov 20, 2010
Rating
starstarstarstarstar 		Have done ALL of that
by: Peggy

John I appreciate all of your information and, had I had it when I first got my machine, it is very good but there is nothing that I haven't tried. I use a 90 needle almost exclusively, have changed the bobbin and the upper tension, oil quite frequently but my BSR does not work properly. It was fixed, after my complaint, with a heavier spring so it does not skip stitches as often or as many but still NOT acceptable especially when quilting for a new baby whose teeny little fingers can easily slip under a skipped stitch that I may have failed to notice and stitch over. I can not recommend this machine to anyone looking for a quilting machine or a new machine at all until they fix this problem and because of the lack of response from Bernina I have been a little reluctant to recommend any machine from Bernina because I would feel responsible if they bought one on my recommendation whether it is an 800 series or Artista or any other model.
Nov 21, 2010
Rating
starstarstarstarstar 		to John
by: Ann

Thanks for all the info. I discovered most of the fixes you talked about on my own. I found that loosening the bobbin tension has gone a long way towards curing problems. My dealer had a fit when they saw that I had loosened it.

When sewing with thinner threads or rayon, high speed sewing will almost always cause thread breakage, so I sew slower. I have successfully used the BSR, but do not really trust it yet.

I think that most of the problems I had were helped when my dealer sent the machine to USA headquarters. I sent examples of all the bad stitches etc. along with the machine. The notes I got back with the machine indicated that they had actually addressed all the problems.

All in all, this machine needs more care and feeding that other machines I have owned. I think that Bernina headquarters need to take an active role in solving these issues. Too many of us are having problems to continue to ignore us. Keep on fighting! Letter writing goes a long way towards waking them up. I am sure that they would get the letters if you sent them to Steckborn, Switzerland.
Nov 21, 2010
Rating
starstarstarstarstar 		One more thought
by: John francis

I mentioned bobbin tension already but forgot to mention to turn off the auto tension feature and just rely on the manual settings for the upper thread and loosening the bobbin case. I'm not really sure how it works, or why its on by default cuz were not just making long straight seams... some sort of sensor I suppose, but you can change this feature in the setup. I know that the computer senses the tug from the bobbin and the tug from the take up wand. Most of the time I run with it off. Try and see if it helps you. Worst case scenario, turn it back on. There are four icons in the screen. On the left is a big spool of thread. The top icon is the thread monitor which senses the thread running across the top of the machine. the second one down is the bobbin monitor which tells the computer how much thread is on the bobbin. And the very bottom one is the auto tension. Icon looks like fabric with red thread. I think turning this off also relaxes every thing a bit. I don't think the dealers recommend it, but combined with loosening then bobbin, I haven't been having any issues.
Nov 22, 2010
Rating
starstarstarstarstar 		Fixes
by: Anonymous from Scotland

Reading all the above fixes makes me think we are missing the point - THE MACHINE SHOULD WORK NORMALLY WITHOUT ALL THESE ADJUSTMENTS. My understanding is that machines really only need adjustment when sewing with unusual or difficult fabrics or threads.

We can fiddle as much as we like but the fact remains that Bernina have or have had a problem with the machine and need to deal with it. The only time people with problems seem happy eventually is when their machines have been returned to Bernina for fixing - that says something! Since its third return my machine works OK and is a pleasure to use - at the price we all deserve that!
Nov 24, 2010
Rating
starstarstarstarstar 		Success?
by: Elaine from Australia

I agree with Anonymous Scotland - why should we users have to spend so much time fiddling with settings. For this sort of money we should b able to start sewing without any problems.

Bernina has agreed to replace my 830 and it will arrive on Friday. I believe this blog had something to do with their long awaited decision which is why I chose not to be anonymous. I kept a very detailed log of my last 11 (mainly embroidery) sessions and I took photos of problems. I handed these to my dealer with samples demonstrating where the problems occurred.

I admit that I don't have high hopes that the new machine will be perfect and I will keep a log detailing everything untoward that happens. I also agree with Anonymous Scotland who said she has lost a lot of her enjoyment as she is always waiting for things to go wrong.

Lastly, I found John Francis' comments interesting. John, why did you assume that we bloggers had not tried everything and imply that these problems were our fault? Are you a Bernina person trying to salvage something from your deservedly damaged reputation - or are you a dealer? I appreciate that you spent a lot of time writing your blogs but I do wonder why.

My dealer (and, I believe, Bernina Australia) is now recommending that the machine be oiled at every bobbin change - not every 2 - 4 that John suggested. And that the cutting knife has also to be oiled.

I would love to believe that my new machine will work perfectly but I don't feel optimistic. To everyone having problems, make sure you are doing everything right. Then if you are (and I believe you are) and are still having problems, be militant and insist on a replacement machine. It is not acceptable to keep sending the machine in for repairs and having the problems reoccur over and over again. Keep a log of all your sewing sessions detailing problems you encounter, the thread and materials being used and take photos. This way you can provide proof and you will have a better chance of escaping this nightmare.

Nov 25, 2010
Rating
starstarstarstarstar 		Reply to Elaine
by: John francis

Hi Elaine... No I am not a dealer. I am a dude whose hobbies include knitting and quilting. I do own berninas for my craft: 240, 440 and 820... And like y'all I was really frustrated and was about to go bonkers but then I decided to educate myself (read manual cover to cover, took all my classes, scanned other blogs, etc.) I only posted these comments to be helpful because I know how frustrating the back and forth with service (especially if you live far away like me) and hair pulling can be--there's absolutely nothing in it for me other than trying to lower the frustrations of other sewers. I was only offering suggestions from things i learned to help other folks not pull their hair out too so that y'all might enjoy you time with your quilts and projects and not at the dealers. --JF in the middle of Texas :)
Nov 25, 2010
Rating
starstarstarstarstar 		Almost forgot...
by: John Feancis

For Elaine again... I was't assuming that you hadn't tried all those things I listed... I'm sure many of the other posters did too, I was only listing the things I learned in hopes that maybe something might be helpful and save someone a trip, or worse, handfuls of money. I was only offering things to be helpful, cuz they did, indeed, help me but I also do understand that sometimes a lemon is a lemon. If you also notice, I didn't sing the praises of the 820, I only said I owned one and have learned a few things along the way. :)
Nov 25, 2010
Rating
starstarstarstarstar 		Elaine and John and All
by: Ann

Elaine, I sincerely hope that your new machine works like a dream!!! Keep us posted. I agree that we should not have to keep addressing all these issues and just SEW.
John, I turned off the auto tension and the machine is stitching better. The next big test comes when I start free motion quilting my latest wall hanging.
Another thing that my dealer suggested was to use some dry silicone lubricant on the thread that the machine is not liking. For me that is anything that is not cotton. Oh my, has that helped. I tried it on one spool of poly and I was speed sewing without any thread breakage. Perhaps it is a combination of the auto tension off, looser bobbin tension, and the silicone. If you use the silicone, be sure it is DRY not the wet kind. I found some at the hardware store it is labeled "pure silicone" and does not leave any oily residue. I also use it on my sewing table because it eliminates fabric drag.
As the originator of this blog, I really appreciate all the great information and the support of all you frustrated Series 8 owners. I wrote the original blog in a fit of frustration and anger. All of your posts have enlightened and educated me on this machine. I guess misery loves company HA!! My machine is not perfect but it is better. I wish all of you a great holiday season and keep on sewing and being the squeaky wheels. Also keep on posting, It helps all of us! Ann in Kansas City.
Nov 26, 2010
Rating
starstarstarstarstar 		Dry Silicone? What is that?
by: Peggy

Ann I am very interested in trying dry silicone, but have never heard of it and wonder how you apply it to thread and where would you purchase it? Thanks!
Nov 28, 2010
Rating
starstarstarstarstar 		Peggy
by: Ann in Kansas City

Dry silicone is a lubricant. You may have and use a product called "Sewers Aid" it comes in a very small bottle from the fabric store. That is silicone. I bought a spray can of "dry silicone" at ACE hardware. It is labeled "Pure Silicone". If you have ever been to "The Quilt Show" web site store, they sell dry silicone but at a much higher price. Ace sells it for around $5, instead of $12.

Be aware there are lots of cans of spray silicone lubricants, but they leave an oily film and basically smell like your husbands workshop. If you ask for Dry silicone, the hardware people should know what you are talking about. It is sure working for me. "Happy silicone hunting".
Dec 04, 2010
Rating
starstarstarstarstar 		Seriously Rethinking
by: trini to de bone

I have been sewing and embroidering for over 30yrs.Used many different brands over the years(never Bernina though). I was considering purchasing the Bernina 820 evenwent in to one of the dealers nearby and she enthusiastically recommended it (hmmmm). I told her that if I am going to spend US$10K I need to do some more research. I am so glad that came across this site. I will definitely wait or better yet invest in the Baby Lock Enterprise. In all my years experience I have never seen these type of issues with one product. Bernina has surely lost its Rolls Royce status.
I hope that all who have purchased the 820 and/or 830 have their issues resolved. .. I will check back to see outcomes. GOODLUCK.
Dec 06, 2010
Rating
starstarstarstarstar 		to buy or not to buy
by: Jo UK

I had almost conviced-buy an 820. In time for Xmas. Now I won't. I have a really old temperemental Brother that skips stitches and 'birds nests'. Why would I pay over 3k for the same? I agree with those who say you shouldn't have to fiddle with the machine-learning and adjustment, yes, but months of hastle and fustration? No thanks.
Dec 07, 2010
Rating
starstarstarstarstar 		820 replaced!
by: Sewer in Virginia

I posted on November 16, about my 820 woes. My dealer got word from Bernina that they are sending me a new machine, for which I am very grateful. I must admit I am nervous about the 820 as I have never owned one that worked, but I just love sewing with it, so I remain optimistic. Just an encouragement to those with lemons out there, to keep persevering until you get a replacement one. I'll let you know if my new one is good or not!
Dec 08, 2010
Rating
starstarstar 		Bernina 820
by: Anonymous

When it is operational it sews well... my problem has been thread getting tangled in the bobbin area. In fact once it was so bad that I had to take it in and have the technician remove it. When I got it back the bobbin did not open correctly when the bobbin door was opened. I had to use the hand wheel to bring it into position.

A few weeks ago I was cleaning the bobbin area with the lint brush and a metal piece fell out. The Bernina 820 machine is now back for service... I was told that it is "no biggie", the metal piece is a bobbin spring. I was probably a little sharp when I added that for the price of the machine pieces should not fall out when a 62 year old woman is cleaning lint out. My Artista 170 looks better and better.
Dec 08, 2010
Rating
starstarstarstarstar 		Anonymous bernina 820
by: Ann

I had the same problems. I sewed for quite a while without the bobbin spring. It is relatively easy to put back in. Ask the service tech to show you how.

As for the tangles in the bobbin area.....what a pain!!! I loosened the bobbin tension and that helped. At least I could dislodge the thread. The problem was finally cured when my dealer sent it back to USA headquarters. Read through the posts for more hints and solutions. Good luck!!!
Dec 11, 2010
Rating
starstarstarstarstar 		The problem as I see it
by: Anonymous

In the interest of honesty, Ill say up front that I am a dealer. I have sold a good number of 820-30's. This a highly technical machine and requires the dealer to learn a lot of new stuff. I myself welcomed that. It is always fun to learn. However, if you aren't good technically, this can be a bit of a learning curve. We have found that there were some legitimate problems with this machine when it came out. In fairness to Bernina, they have responded very well and solved the problems and made the solutions available to dealers. I don't think that I am wrong when I say that the majority of my customers have bonded with their machines. This is due in part to out giving lots of instruction and being clear and honest about what was machine problems and what was customer learning curve. There is a lot to learn on these machines. Having said that, I feel very confident when I sell one, that if I've done my job and my staff has done theirs, we will have a happy sewer. They are truly great machines and I believe that will keep on getting better and better. I service all brands and believe me, Bernina makes a good machine. There are pains taken in the engineering and construction that you will never see on other product. In conclusion, to those of you who are having problems, I understand your frustration. Keep working with your dealer or switch to a dealer who knows this machine inside out. Be willing to learn some new ways. I'm sure you will end up happy! Thanks
Dec 11, 2010
Rating
starstarstarstarstar 		Great Technician
by: Snowflake

There's a blog called berniefixessewingmachines.blogspot.com this guy knows these machines. He may be able to help you diagnose or solve the problems you might be experiencing. He's the only fella I'll allow to touch my Bernina. Best of luck.
Dec 11, 2010
Rating
starstarstarstarstar 		post #9
by: Anonymous

Hiya...read post #9...just saying...
Dec 11, 2010
Rating
starstarstarstarstar 		That's nice, but...
by: Peggy

That is very nice, anonymous, that Bernina has responded to your customer's complaints. I feel I have been getting the run around including a very insulting reply from Bernina regarding the trouble with my machine. WE ARE NOT STUPID!!!! My machine now works beautifully after many repair/adjustments made at the shop and at home, unless I want to use the BSR. I have another Bernina that sews beautifully but the throat on the 820 thus the ability to quilt larger quilts without sending them out to be quilted was very attractive. Everytime I use the BSR I get broken thread, skipped stitches and a lot of frustration. I finally convinced my dealer that something had to be done so it is now on it's way back to Bernina to have them look at it. I have my fingers crossed that the 8th time is the charm.
Dec 11, 2010
Rating
starstarstarstarstar 		Response to the anonymous dealer
by: Elaine Australia

I understand you have a vested interest so it suits you to blame the user and not the machine. Your blog is an insult to every person who is doing the right thing but has a machine that is a lemon. Do you really think that we have not had lessons with the dealer and we don't know what we are doing?

I'm sure that there are satisfied customers out there who received a machine that works - and good luck to them. But they don't post a comment here. This is for people who are frustrated because they paid a lot of money for a machine that doesn't work well. It is for people who have suffered stress and distress because their machine doesn't work well. This is for people who have had enough, are helping each other and are fighting back.

It was bad enough that Bernina kept blaming us but I believe that (in Australia at least) they accept there are problems with some machines and that it is not always the user.

I had my machine replaced a few weeks ago after continual problems for 12 months. This new machine is wonderful, It does what it is supposed to do. I ask you Mr Anonymous Dealer, have I suddenly leant how to use the new machine - is this why I'm not having problems? Or could it be that the old machine was rubbish?

To John Francis, sorry I misunderstood your intentions. You sound like a good bloke.

I'm still not fully trusting my new machine (830) and I get tense every time I use it - I sit there expecting something to go wrong. This is stressful and has taken away a lot of my pleasure in embroidering. I have not used the new machine very much for sewing but I did a test piece and there were no tension problems with the 50wt poly thread. The old machine didn't recognise the thread and thought the machine was not threaded.

I hope everyone - even Mr Anonymous Dealer - has a happy and safe Christmas and that all our machines work perfectly in the new year.
Dec 11, 2010
Rating
starstarstarstarstar 		clarification
by: Anonymous

I guess I need to clarify. I'm anonymous dealer. I don't think I indicated any where that I thought any one was stupid. I was actually being sympathetic. There were issues with these machines. I understand peoples frustrations. I would be more than happy to offer any help I can to any one who has a question. I just don't know if this is the right place. If they allow it or not. I commented only to suggest that there were solutions and I am sure that your problems can be solved. If I can in any way help, in terms of diagnosis or available solutions, please let me know on here. I am being sincere, I want people to be happy with their machines and I have a lot of experience with them. I am on your side. Regards
P.S. To Elaine, has Bernina replaced the spring on the bsr to the heavier one?
To Peggy, thank you for the Christmas wishes.
Dec 11, 2010
Rating
starstarstarstarstar 		Anonymous and all
by: Ann

It is so good to hear all the comments. I have both loved and hated my 820. I currently like it and moving towards loving it. I still struggle with tension issues and have to do test runs with any change of thread and/or fabric, batting, etc.
I would like to be able to use the BSR, but it is very unreliable, skipped stitches, broken thread, and rediculuous tension issues, like huge loops on the underside of fabric. Yes, I had the spring changed. If there is a solution, I would love to hear it. Please keep all the comments and help coming. They help all of us. I hope all of us can get these problems fixed. Happy Holidays to all
Dec 11, 2010
Rating
starstarstarstarstar 		To Ann
by: Anonymous Dealer

Hi Ann, Two things come to mind. The timing on the early machines had to be retarded nearly 1 mm. Also I found that the hook had to be set closer to the needle. Both of these settings will help with skipped stitches and broken thread. Are you by any chance using spray baste?
Dec 11, 2010
Rating
starstarstarstarstar 		To Ann
by: Anonymous Dealer

In the interest of clarity. The needle had to be set closer to the hook. That is a simple adjustment made at the top of the needle bar area. The needle should be as close as possible to the hook, without touching. In some cases, I did actually let it lightly graze the hook. Not sure if Bernina recommends it that close, but I found it worked. If you haven't had this done, I'd mention it to your dealer.
Dec 11, 2010
Rating
starstarstarstarstar 		Anonymous dealer
by: Ann

Yes, I use spray baste. However, when I decide to try the BSR I have only used it on cotton fabric with cotton batting, no spray. I have never dared use it on a quilt. I hate to "unstitch". I honestly don't know why I want to use the silly thing, it seems to me that the machine or the BSR does not read the fabric speed very well. The stitches are even but the speed is very erratic. I do well free motion stitching and can maintain fairly even stitches with the machine speed set at a constant rate. I think I will just give up the BSR. Again, thanks for your comments and help
Dec 11, 2010
Rating
starstarstarstarstar 		Anonymous dealer
by: Ann

One question what is considered an early machine? I purchased mine Sept 2009.
Dec 11, 2010
Rating
starstarstarstarstar 		Response to Mr Anonymous
by: Elaine Australia

I addressed you as Mr Anonymous Dealer but you may, in fact, be Ms Anonymous Dealer and it was wrong of me to make that assumption. Regardless, you are very kind to offer support. But what you must understand is that, apart from replacing our machines, there is nothing you can do as we users are not the problem. The machines are.

To give you a few examples of the problems I encountered with the machine Bernina replaced.
* The top thread would embroider itself into a ball underneath the embroidery which would result in a thread break.
*The machine would have a spak attack whilst embroidering and not recognise that there was top thread in the machine and the dreaded red spool icon would appear and the machine would stop.
* The tension had to be adjusted every time I used it even though I was making blocks from the same designer, using the same thread, stablizer and material. I could not just start embroidering without spending ages trying to get it to work.
* When sewing, the machine did not recognise the Superior So Fine 50wt poly thread I use for sewing so it wouldn't sew.

I was so fed up and determined to get a replacement machine that I started a journal. In 10 embroidery sessions, I was having a problem approx every 1000 stitches. Bernina sent a person to my place to ensure that I was using the machine correctly - and I am. My table is sturdy, I use quality threads and materials, I use a single stitch plate and I have the latest software updates.

Sometimes a machine is just a lemon and I'm so pleased to be rid of it. As I said before, my new machine is behaving itself. So, if myself and others get a bit prickly when anybody even hints that we are at fault - now you'll know why.

I mainly use my 830 for embroidery and only use the sewing module to sew my embroidered blocks into quilts. I have only used my BSR twice in the past year and I have not had any problems.
Dec 11, 2010
Rating
starstarstarstarstar 		To Ann
by: Anonymous Dealer

Hi Ann. May I suggest something? The default length setting for the BSR is 2mm, which is very short and the machine has to race to keep up. It has to do a lot of stitches in a short space. This makes it seem like it races and makes it feel a little out of control. Would you be willing to increase the length to about 2.7 or 2.8 mm and try it again. This slows the machine down and makes it much more controllable and comfortable. If you bought your machine in Nov 2009 then there have been some updates ( mechanical) that might be beneficial. Machines that were built between Apr 2009 and Aug 2009, need a new check spring. The original was too strong. Regards
Dec 11, 2010
Rating
starstarstarstarstar 		To Elaine
by: Anonymous Dealer

Thanks for the post. I have read my original post again and I don't see where I put the blame on the users. If there is any such inference, then you have my apology, I am merely stating my experiences. The problems with some of the machines are very clear to me. I don't blame the users. I am very happy that you have a new machine that is working. I hope it gives you many years of great sewing pleasure. Please understand, I have no agenda here, other than to help. If you have any questions I would be pleased to try to answer them. It does seem that you are happier now. Regards
Dec 14, 2010
Rating
starstarstarstarstar 		820 Owner
by: California Girl

I've had my 820 since Dec. 2009. It has been in "the shop" several times starting with a BSR repair, circuit board replacement, and hours and hours of tweaking tensions (upper and lower) changing threads, replacing needles, upgrading software, unplugging and rebooting, rethreading, again, and really excessive cleaning and oiling (like if it's really clean it's going to sew well). The newest problem was an error message after the bobbin didn't come forward when opening the door. When I follow the step by step instructions the machine "ghost sews" by itself until I turn it off.
After a year with this jewel my eagerly anticipated moments of sewing and creating have become anxiety ridden, knot in the stomach times of angst.
For the record, I'm usually the cockeyed optimist and have defended this machine to family and friends. But now I feel like the village idiot who has been scammed by Bernina and I want a new machine or my money back.
My dealer seems to be trying but has had the machine 9 days now and not a word...same as last time it broke. I think he's embarrassed since he really sang it's praises when selling it to me.
Thanks for listening...feel a little better.
Dec 14, 2010
Rating
starstarstarstarstar 		California Girl
by: Ann

I feel your pain!!! It sounds like you have a responsive dealer, however.........Try going to the Bernina USA site and the "contact us" tab. Then copy and paste just what you wrote on this site. I wrote to them and got action. They authorized my dealer to send my machine to bernina USA. I included notes and samples of the all my sewing issues with the machine. It came back in much better condition than when I sent it. They had addressed ALL the issues I sent them.

I have also read all the advice given on this site and have benefited from all of it. I think that anonomous dealer has some really great comments. I tried his/her advice about the BSR and miracle of miracles it is working like a charm.

I purchased my machine in Sept 2009, and I think that 2009 was a bad year for this machine.

I wish you luck and perserverance in getting the machine fixed. Keep us posted!!!

Dec 15, 2010
Rating
starstarstarstarstar 		Bernina 820
by: Margo

I purchased my Bernina 820 sewing machine about 25- to 30-years ago. I love it as much today as the day I brought it home and started using it.

It gets a lot of use and I have never had a problem of any kind from it. It sews the same for me today as it did the first time I used it.

The main reason I chose Bernina 820 was because it was the only sewing machine at that time which had metal gears. I did not realize the quality I was purchasing.

All of my friends were purchasing another brand which was the "best machine" to buy at that time. I am still using my Bernina and they all have upgraded (replaced) their machines because of the problems they encountered as the machine aged.

I have looked at upgrading to a Bernina embroidery machine, but I have had such wonderful service from my 820 that I am afraid to change. I also have a Bernina Bernette which I enjoy sewing with, but it is not the workhorse that my 820 is.

Even though my Bernina is an old gal I find that she does not limit me as to what projects I want to do. And quilting is a breeze with this machine.

My sister-in-law has purchased three different brand machines in this same time frame and she was not satisfied with any of them. She would not listen to me and purchase a Bernina - too bad.
Dec 15, 2010
Rating
starstarstarstarstar 		Progress...Maybe?
by: California Girl

Thanks for the suggestions Ann. Since yesterday...very cranky yesterday...my dealer called and he has spent the last week going back and forth with the tech. at headquarters in Illinois, trying to fix the machine. They finally gave up and it is being sent to Illinois. Hoping my results are as satisfactory as yours.

Thank you too Margo. I was unaware they even made the 820 that long ago so that was a real surprise! Hopefully I will soon be singing the praises of my machine as well.
Dec 16, 2010
Rating
starstarstarstarstar 		Mess in Bobbin Hook area for 820
by: Sakizome

I have a new Bernina 820 and the bobbin threads always get into a tangle. I am spending more time cleaning out the hook and bobbin area than sewing. Should I be using only Mettler thread? or what is the matter?
Dec 16, 2010
Rating
starstarstarstarstar 		disappointed in Pa.
by: Anonymous

I have read all these comments and now I fear I am back to square one with choosing a new machine for myself.I thought I had found the perfect machine for me. I am a quilter/wall hanging/thread painter and loved the features of this machine plus that longer arm!! How nice that would be...but after reading your comments I am seriously having second thoughts..soo much $$ for so many problems.
I see, as of October 2010, there was an update avail. for tension control problems. Has anyone updated their machines and found this patch to help?

Tena
Dec 16, 2010
Rating
starstarstarstarstar 		my 830 is a lemon
by: sherry

Hi to all of you!
I haven't posted anything in a while -- losing all hope of this machine ever being anywhere near right. In answer to the last posting, I have done all the upgrades, but nothing has helped.
The embroidery is horrible. No matter how much I adjust the top and/or bottom tension, it continues pulling the bobbin thread to the top. Has anyone found a "fix" for this?
As far as taking it back to the shop, it's barely worth the time and gasoline. It just comes back the same.
I bought mine when they first came out so I've had it 2 years this week. When I can financially do so, I'm going to try to trade it in on another brand. I know I will take a beating, but I want to return to the happy experiences in sewing -- not this continuing frustration.
Thanks to all of you for continuing to update this site. I try all of your suggestions that I can.
Dec 16, 2010
Rating
starstarstarstarstar 		Sakizome and Bobbin Mess in 820
by: Sherry in Bellevue, WA

This was the major problem that I had with my 820. It has not happened recently. One essential thing to do is make sure that you engage the dual feed unit if you have a D foot attached. I also learned how to best thread the top thread - it involves pulling the thread to the back left corner of the machine, making sure it is taut, and then dragging the thread forward and sliding it into the groove at the front of the machine. I also started using a thread from Connecting Threads that doesn't have the plastic endcaps. I found that the thread would get stuck on the plastic endcaps. This new thread unwinds better. Hopefully one or more of these tips will help solve your problem. It has worked for me so far.
Dec 16, 2010
Rating
starstarstarstarstar 		All
by: Ann

Those of you with tension problems go back to Nov 19 and read the all posts by John Francis. He has some really good suggestions. They have helped me. Especially turning off the auto tension feature.

I was not aware that there was a new update to the 820 and will update my machine tomorrow. I still have problems with the bobbin thread popping up no matter what I do. I will say the problem is not as bad as it was.

I will keep saying it, if you are really unhappy, write and write and write to Bernina and get your machine sent to headquarters. Then send it with samples of all the mess ups that your machine has presented to you. It sure helped me, plus all the suggestions that i have gotten from this site.

Only one more week till Christmas. Maybe the Christmas angel will come and magically fix all our machines. :)
Dec 17, 2010
Rating
starstarstarstarstar 		820 nightmares
by: Robin

I've had my 820 for 8 months. The first 2 times it was in the shop was because thread was getting caught in bobbin and I could not loosen. Bobbin would freeze up when opened and would have to manually close bobbin. We loosened bobbin tension and thread does not knot as bad in bobbin. I have constantly got thread breakage messages.Sometimes the thread is broke and sometimes not. This is very aggravating because I cannot just sit down and enjoy sewing. I wanted to learn how to machine quilt but now I am wondering if it will be worth it. The BSR is a beast and has a mind of its own. I try to move the machine slowly but cannot seem to do that. Stitches are skipped and machine jumps all over the place. Today I was sewing along (constantly rethreading)and a piece of metal fell out of the machine onto quilt top and machine froze up. Here we go back to the shop...

The machine has great features but features are no good if you cannot keep the machine out of the shop. When you pay this much money for something you expect it to work. I fully regret spending this kind of money for a sewing machine. What was I thinking?
Dec 17, 2010
Rating
starstarstarstarstar 		There is a solution - don't give up hope
by: Elaine in Australia

I know what many of you are going through as my 830 was the bane of my life for a year - one of the most frustrating and stressful periods of my life. My machine was replaced a month ago and the new one works beautifully. The embroidery is exquisite and I don't need to spend hours adjusting both the top and bottom tensions trying to get the machine to work properly.I just embroider now using the default settings.

From what I understand, the newest version of the machine has had most of the original problems ironed out. Yes, I know Bernina has promised this before and they fixed problems only to have different ones appear. My machine was in for repair for a total of four months out of the 12 I had it and none of the fixes ever really worked. As far as I am concerned, the only real fix is to get your machine replaced for the current version.I don't believe that the older versions can be fixed - there are just too many things wrong with them.

Now, Bernina are not just going to roll over and say yes to replacing all the lemons that are out there. Ask nicely by all means but if they say no, You have to fight for it. When I finally had enough, I kept a log of everything that happened when I was embroidering and sewing. I took photos, I did samples and I detailed everything. It is not enough to say your machine is playing up - you have to document it. Not only is this your proof, it helps them to understand exactly what your machine is doing.

I was lucky, I asked for a replacement nicely, handed over my documentation (keep a copy) and I got a new machine within a week. Okay, I also threatened to take legal action but I did it nicely as you can achieve more working with Bernina than against them. Bernina know that the problems you are having are real and it is not always user error.

i don't fully trust the new machine yet. Sometimes I just sit and watch it embroider waiting for something to go wrong. But it rarely does. I'm even confident enough to leave the room for short periods.

So ladies and gents (hi John Francis), if you know you are using the machine correctly, fight for a replacement with the latest version and you'll finally get what you paid for and a less stressful life.

Good luck and a merry Christmas.
Dec 18, 2010
Rating
starstarstarstarstar 		replacement for 820
by: Sewer in Va

Woot! I got my replacement 820 and so far, so good. I was disappointed they didn't give me the box the new one came in (my original one is worn out from lugging it to and from the shop. They also didn't start my warranty period over. There were big concerns over my "master class" which is what you MUST have if you want to make sure all your work is done under warranty. I had taken one with one lady in the shop but they didn't record the class, so Bernina hdqtrs. were concerned about this and had resistance in replacing machine. In any event, I will be holding my breath the next few weeks because I'm very paranoid after 8 months of broken machine issues. So lessons learned: take master class and make sure your name is on their list for record-keeping, and persist when you have problems with your machine, until the issues are solved. OH, and I really wish I had had the tutto XXLL bag for the 820 all these months, it would have made it so much easier to take to and from shop. After all is said, this machine sews beautifully, but would I buy this machine again? Probably not---I think the older or lower-end ones would have been just fine.
Dec 19, 2010
Rating
starstar 		Bernina 820
by: Not Tasha

Paid an inordinate amount of money for this machine and have thoroughly enjoyed it...until recently. Took it to the Bernina dealer for cleaning and to fix a problem (it wouldn't sew over a thick seam - i.e. 4-patch seam). The Bernina 820 machine came back with the tension all out of wack, and the problem not fixed. Actually, the technician's response was to say he didn't know why the machine wouldn't sew over a thick seam and I should lift the presser foot every time I came to a thick seam. What!!!!

I'm very frustrated as we are required to take new machines to an authorized Bernina technician and this guy has no clue. Wrote to Bernina USA and their response was addressed to Tasha (have no idea who she is) and it was a worthless response anyway. Obviously they don't care if their "authorized technician" knows what he is doing or not. Frustrated in Montana.
Dec 19, 2010
Rating
starstarstarstarstar 		Elaine, Sewer in Va, & not Tasha
by: Ann

Elaine, and Sewer in VA. Hooray and congratulations. I hope your machines continue to work flawlessly.

Not Tasha, since they don't know who you are, you could write to them again. However, since you got such poor response from them, try writing to the "contact us" tab on the Bernina web site. That worked for me. I got immediate response directly from them. I took the machine to the dealer, at their request, and the dealer sent it to headquarters. If you don't get satisfaction in one place, try another. Keep on making noise until you get results. I know that living in Montana does not give you

I finally got brave with the BSR and decided that I do not care much for it. It worked fine, but drove me crazy I am so used to free motion driving and varying the speed with the foot pedal. I can see myself using it on a complicated unfamiliar design, just to learn it.

Otherwise my machine is working like it should. The latest update with the updated tension has fixed the problems I was having.
Dec 20, 2010
Rating
starstarstarstarstar 		woo hoo!
by: John Francis

Although I wasn't as vocal about stuff as some of you, I too, did receive a replacement machine last week from Bernina. Brand spankin' new 820. I gotta say, I have a great dealer, I guess I'm really lucky.

I have learned something else from a friend... Some of the skipped stitches may have been caused by shipping, being kicked around on a truck/delivery van... My UPS guy is not the gentlest of sorts... The needle needs to sit about one sheet of thin paper's thickness away from the bobbin hook and shifting during delivery can unsettle it. As I understand it, it's just a cover removal and an allan (sp?) wrench kind of a adjustment. Friends say this has fixed them right up... Let me know if this helps any of you.

There is a kit that Bernina is distributing to 8 Series owners, via dealers. The FREE kit contains:
1. Hook cleaning tool. Just stick the thingy into the bobbin, give it a twist, and the threads come right out.
2. A new range of needles (sampler) SUK is the code: 70/80/90... I wonder if these are meant just for the 8 series folks... doesn't say on the box.
3. A new thread eye for parallel wound threads.
4. A new pre-feed thread guide which holds the thread to the back before it goes into the machine, with removable sponge if you want to use Sewer's Aid. Sits in the slot on the thread stand. Gets rid of extra slack so the wand doesn't snap the thread. I alway thought the thread was too loosey goosey before pre-feed anyway.
4b. A bottle Sewer's Aid for extra curly or metallic threads to add to the sponge in #4 above. You can take the sponge out when not in use.
5. Rotating round sponges for the thread stand; guess it keeps the threads from untwisting during take-up.

I never really had many problems with my 820; just skipped stitches with the BSR so I just never used it--just the reg. darning foot. My dealer was great about getting a new machine for me cuz she said you paid for it, it should work. Personally, I didn't really care about the BSR... I was quilting way before the thing ever existed.

Hope y'all have wonderful holidays :)
Dec 20, 2010
Rating
starstarstarstarstar 		Success!!!
by: John Francis

Ok, I'm not sure if it's a new machine, but I'm suspecting it's the new thread guide in the kit from my post above...

I have managed to successfully use my BSR on a 12" x 12" intricate wall hanging quilt without a single skipped stitch... Multiple layers, lots of seams coming into points. And it's the new BSR outta the box, not my old one with the heavier spring added.

I'm going go with the new thread take up thingy in the kit that holds the thread to the back before it goes into the machine as my answer. Seems like all this fuss... Could it really have been as easy as the thread feeding better into the machine? I've fussed with tension, oil, blah blah. (Oh yeah, I did add Sewer's Aid to the sponge, I've always been a big fan anyway--my grandma swore by it and if it was good enough for grandma...)

As I said before, I always thought the thread was too loose before going into the machine. It was probably just thrashing about in there, tangling, getting knotted, but the little snap-on thread guide keeps everything moving smoothly holding the thread nicely in back before entering the machine.

Call your dealer and ask for your kit. If you've got a good dealer, they've probably told you about it already. Mine told me on Saturday and I drove across creation to go get it.

Here's what the box says: Special Accessory Kit,8 Series
Reorder # 033595.70.00 Location: B8903010201. The top of the Box actually says "8 Series Kit for FREE". So if your dealer doesn't know anything about this you can give them the info above. See my previous post for what's in the kit. From what my dealer told me all 8 series machine owners are entitled to it--I'm not sure who's paying for it: Bernina corporate or the dealer, but I'd really like to think the folks at Bernina are doing this and not passing it onto their dealers. I think Bernina is listening but they're European (no offense to anyone, but they do have a different mindset than us Yanks) and it does take a while to turn a huge ship around. They did right by me just by sending a new machine, so I'm giving them major points here and they're on my good list again).

PLEASE, please post back and let me know if the new thread guide has helped y'all out. (Maybe it really is a new machine that has fixed my woes, so I don't want to get everyone all torqued up about a little plastic gizmo...) I gotta say, I'm FINALLY happy--I'm so happy I don't know if I should crap or go blind (something my grandma always used to say, still makes me laugh--she was crazy but she taught me everything I know about sewing and quilting). Best to y'all!!! Keep pushing for answers to your problems!!!! :)
Dec 20, 2010
Rating
starstarstarstarstar 		John Francis
by: Ann

Thanks for the info John. I will be at my dealer's door in the morning with the info in my hands!!!

Your information has been invaluable. Thanks.

I have been using DRY silicone spray on my problem threads, it helps.

Have a great holiday.
Dec 20, 2010
Rating
starstarstarstarstar 		Thread tension for embroidery
by: John Francis

I think Elaine posted originally...

Something like every time I have to change the tension... You can change the master tension in the setup so you don't have to change it every time you switch stitches. The icon for the tension will change on the main screen. It may still say 3.0 or whatever but there will be a little icon next to it. I'm not really sure what the icon is supossed to be. Looks like a dial to me. But it lets you know that the system is altered. You can find it right below the master speed setting. I'm sure it's probably the same for you since you're on an 830 and I'm on an 820.

I like to use cotton guterman thread made in greece, not the cheap stuff from mexico, and I've changed the master setting. You can reset it back at any time. You can also store the stitch into your favorites with the altered tension setting too but it's kind of a pain since you only see the icon and you can't give it a name... Or does someone know how to name your saved stitches?
Dec 20, 2010
Rating
starstarstarstarstar 		Reply to John Francis
by: Elaine from Australia

Thanks John for the info re the tension. With my old machine, my problem was finding a tension that worked for that session. I could fiddle with it and get it embroidering and the next day I would do the exact same block on the exact same material using the exact same thread - and the tension was all wrong. So I would have to start fiddling all over again. I spent more time fiddling with the tension than embroidering. Or at least it seemed I did.

But those were the dark days and my new machine behaves itself and I actually use the default embroidery tension every time and it embroiders beautifully. So far, I don't have to fiddle at all. I use rayon thread for embroidery and my old machine didn't like it all. The new machines loves the rayon an doesn't care that it is bouncy. I use Superior So Fine thread for sewing and my old machine would not even recognise it - the dreaded red spool kept coming up. I've been sewing quilt blocks together all day and I haven't had a problem with the thread. I just love that duel feed - the blocks went together perfectly.

I've complained about the 830 as much as anyone but I have to say that I really love my new machine and I finally (after 12 months) have the machine of my dreams. I'm like a woman whose husband has cheated on her so I'm not fully trusting the new machine yet and I'm keeping an eye out for bad behavior. Once bitten....

Things appear to be changing at Bernina and more of us are having our lemons replaced. I believe that is partly because we have been vocal on this blog. I encourage everyone with a lemon to keep making a fuss, document everything and keep fighting for your rights.

Dec 24, 2010
Rating
starstarstarstarstar 		Bad Xmas day
by: Aussieroo

Well it's Christmas day and my wife was using her present, the Bernina 820 when it came to a sudden halt. Something to do with the bobbin and now it just won't work at all. We went through the cleaning procedures etc but can't get the bobbin to auto return and thread up. Manually returning it doesn't work either. So it is off to the dealer when he comes back from holidays. Fortunately we decided to keep the 440, so she has a good machine to continue quilting with. Needless to say after reading and printing out this entire thread, she is not a happy person this Xmas day! Will see if she wants to post next time when we find out what has gone wrong.
Dec 25, 2010
Rating
starstarstarstarstar 		Reply to Aussieroo
by: Elaine from Australia

I am so sorry to hear about your problems and I know how Mrs Aussieroo is feeling. I would be so stressed out, frustrated and angry that I would be in tears. This problem did not happen to me but I have heard of it happening to others and there is nothing you can do about it except send it back to the dealer.

Do you live in Sydney?

I suspect you received the older model Bernina that has not been reformulated. The new reformulated ones tend to be behaving themselves.

Sorry it wasn't the best Christmas but I'm pleased Mrs Aussieroo kept her 440.

Please keep us informed of progress.
Dec 25, 2010
Rating
starstarstarstarstar 		Reply to:Elaine from Australia
by: Anonymous

Lets not talk too loud, but I had a "Mans look" after the machine was packed away ready for the dealer. My thinking was sparked buy some thing someone said here, that this is a computer running a sewing machine. So Being a computer techo sort of guy I fix a lot of problems by doing a full power down and a reboot. As everything we had done previously had not involved removing power from the machine I decided to Fire it up once more after it had stood with out power for a while. Cut a long story short, I don't know what we did but it fired up as normal and appears to be sewing .."for now" After reading most of the posts here there are other things like missing stitches and the bottom thread showing through the top type problems that will need to be addressed. But at least Xmas day my not finish on such a sour note now. Thanks for this thread BTW, lots of good information here. Will see how it goes over the next few weeks and report back. Thanks Elaine, appreciate the feed back.
Dec 25, 2010
Rating
starstarstarstarstar 		Bobbin tension (ann), reboots (AussieRoo) and kits (Ann)
by: John Francis

I think Ann mentioned this earlier about bobbin threads popping up. I had few pop ups myself and a friend who owns a 830 told me to thread the bobbin for embroidery. Normally we just take the thread through the little channel slit, pull over and cut and close the case.

830 folks pull the thread over, then back along the metal edge and then over again. She said all embroidery gets threaded like this but since i'm using an 820 and don't embroider, I wouldn't have looked for this.

There's a little Bobby pin looking thing on the bottom of the bobbin case which is a channel to take up slack for threads. Normally 820s don't get threaded like this. But if you look at the underside with the mirror you can see the thread sitting in a new area between this bobby pin looking thing when threaded correctly. Seems to have taken care of my pop ups without changing the tension. I was using a silk finish thread when getting pop ups.

I had a friend show me how to do this and she said it's on the dvd with the machine but I haven't watched it cuz she showed my how to do it while I watched her. If someone needs help with this, I'll go dig out the dvd and see if I can find it or ask your dealer how to get it into the slit. I'm sure someone has posted it on YouTube but my iPad won't show me flash videos so I couldn't find out.

Also for the dude whose wife has the bobbin issues and restarting: this machine is powered by a version build of MS Windows mobile or other such nonsense and I often find a hard boot helps out lots of times. Why couldn't they have coded it with Mac or Linux or something. At least we don't get the horrible blue screen of death. When it goes wonky I just restart. Which of course is why, over the course of time I always check for updates. The last two fixed some bernina issues, but they also had a lot of windows fixes too. Id like to thing some things are bernina issues, but clearly some weird stuff is definitely windows glitches.

Ann: did you get your kit? I'm loving mine. No skips and liquid silicone. Happy as a clam. Finally, I can honestly give this machine 5 stars (*****) Figures that at little plastic thingy would fix my woes (irony here).
Dec 26, 2010
Rating
starstarstarstarstar 		John Francis
by: Ann

I am giggling at your comments. I got the kit. My dealer just hates to see me coming. I was surprised they had not contacted me about the kit. I have not had time to use the machine since I installed all of it, what with 13 Christmas guests and what seemed like a thousand grandchildren plus one puppy (one puppy equals 5 grandchildren).

I had been using the bobbin threading trick for quite a while, but it did not help the bobbin thread pop-ups. I think Elaine the Aussie had mentioned that much earlier in this blog.

I quilted an entire quilt with those pop-ups. Actually it looks quite artistic, but that was just luck.

the last time I used the machine, the most recent update cured most of the rest of my issues. I am anxious to try out the new dodads.
Keep us updated. would love to see some of your work. feel free to email me at ann@schenke.com
Dec 26, 2010
Rating
starstarstarstarstar 		Alternate Bobbin Threading
by: California Girl

Directions and photos for threading the bobbin for free motion quilting and embroidery can be found in the 830 Manual which can be found on the Bernina web site. I have the 820 and this helped with the ever elusive "perfect tension" when free motion quilting. A bit tricky but worth the effort.
Dec 27, 2010
Rating
starstarstar