Brother PE770 sewing machine

I recently purchased the Brother PE770 sewing machine and was very disappointed. The top thread kept getting jammed just like it did when I watched a video demo of it.

The hoop is a pain to pop in and out and the flash drive did not function at all even thought I downloaded the correct files from their website.

After about 6 hours of frustration with the thread breaking constantly I made the decision to return it and look for a better performing machine.