Husqvarna Viking S225

by Mary Buehmann
(Brighton Michigan)

I'll never buy a Viking again! I had always been very happy with my S225 and recommended Vikings as "the only machine to buy," but I have to remove my recommendation.

Service has always been sluggish, and customer service never their strong point, but the machine's reliability outweighed this until now.

I took my Husqvarna Viking S225 sewing machine in to be cleaned. The service person found that a warranty part needed to be replaced. He placed the order for the part more than 6 weeks ago, and there is still no indication that the part will ship.

I tried to contact Viking Customer Service by phone--not my job, but obviously no one else was going to do it--and never was able to contact anyone by phone. The call was cut off before one could even leave a message, despite numerous attempts.

So I emailed the company with my request for customer service. I was careful to keep my email civil, though by this point I was getting upset.

The only response I received--more than a week ago--was an automatic email telling me my communication had been received, and that they would respond to my communication in the order it had been received. I have received no other communication from Viking.

So I returned to the local shop and attempted to get them to actually perform customer service. After several hours the local shop called back to say that they didn't have any news.

The lack of customer service at any level, and the lack of response to emails on a timely basis signals a company that does not value their customers, at best, and, at worst, is perhaps going out of business. No one at any time tried in any way to make me a happy customer.

There are lots of other quality dependable sewing machines out there. I'm going to buy one this week. It will not be a Viking.