Kenmore Elite - embroidery machine

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Kenmore Elite - embroidery machine

by Cindy
(Richmond, BC, Canada)

Would not recommend getting the Kenmore Elite embroidery machine. Have been through 2 machines, both ended up not repairable.

Then have had problems with Sears getting my money back, or even a credit, so far it's been over 1 1/2 years to try and settle, and they still haven't.

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Kenmore Elite - embroidery machine

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Oct 11, 2009
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kenmore
by: helena llewellyn south wales uk

hi, why have you let it go on so long? contact your trading standards department, they will help. or sue in small claims court. i had two pfaff 2170's what rubbish. i had to fight for it to be repaired and once i threatened court action they sat up and took notice. if they can fob you off they will. don't let this happen. we have rights as consumers. demand money back or sue. good luck and kind regards helena. p.s. let me know how you get on.

Dec 28, 2009
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kenmore 951 stitch sewing/embroidery machine
by: Anonymous

I bought my kenmore sewing/embroidery machine in Aug of 2009. Have spent three mo. trying to find the 128mb compact flash (sandisk only) with an adapter to use my machine. Not an easy task. Sears is no help at all. Kenmore has since stopped making that machine. Otherwise the sewing part is great, but I do not want a machine that I cannot use to embroidery my own designs. Can anyone offer any advise???

Dec 28, 2009
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advice
by: helena llewellyn south wales uk

yea, start legal proceedings straight away. small claims court won't cost you anything, to delay any longer will be your downfall and the loss of your money. i don't understand why people hang about with stupid dealers who are only pulling the wool over their eyes. at the end of the day they are holding on to your cash. get it back. and certainly don't let them soft soap you any longer. firm and to the point missus. part of your arguement is that they are selling faulty goods that cannot even be repaired as the company no longer makes the machine, so no spare parts are available.

Jul 04, 2011
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Feel I got An Expensive Lemon
by: Fran Hurlbut

My husband bought a fancy Kenmore Elite embroidery machine 3 years ago, since I am a professional and a workaholic, I had not even gotten it out of the box until this summer (May 2011) while recovering from an automobile accident and time on my hands during recovery and physical therapy, I thought I would take the fancy machine out of the box finally. I made a bedskirt and then started on a throw pillow and I accidently ran over the edge of the zipper edge and the needle broke. I tried to change the needle and could not get it to work, as soon as I changed it (following the manual instructions) and I moved the needle down manually to make sure it worked, I noticed the needle was hitting a piece of metal under the dogfeed. I tried in every way to get the needle to go in deeper to clear the metal piece and I could not get it to work. In all I have about 3-4 hours of actual use from this $3,000.00 fancy machine. No one figure what th problem is and I can not get any answers or any solutions from Sears. To make things worse, my husand paid for it NOT with our Sears card, but with our Visa, the problem, it sat in the box for about 3 years.

Any suggestions as to what my options might be????

Feeling Cheated in Waterbury, CT

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