viking serger s21

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viking serger s21

by Pansy
(Yorba Linda,ca.usa)

Just took the class to learn how to work the viking serger s21 machine. Found out during my class a screw was missing and the teacher (honest) said the sticker on your machine means they used my machine for a training workshop.

Then I learned that the viking serger s21 machine does very inconsistent stitching and not quality stitching which I could see. Now I'm stuck with a $1100.00 machine that does inconsistent stitching.

I bought this from the dealer in the Irvine, Ca. Joann's store. ( viking dealer in the store)

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viking serger s21

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Jan 30, 2010
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viking serger
by: Anonymous

Dear Pansy,
Pluck up the courage and take it back to the store! This machine should NOT have been sold as new, but heavily discounted as similar to an ex-display model.
You will feel better after doing this, especially once you will - hopefully - get a new one in return. Let me know how you go.

Regards,
Anna
sparkly4444@yahoo.com.au

Jan 30, 2010
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Send it back!
by: RL Schaefer

By all means- return that machine- It's defective. And somehow I'm not surprised that instead of holding back a defective machine- to them, any sale is better than no sale.
Return it- I've been incredibly happy with my HV 910 serger and had thought about looking at something nerwer that does the coverstitch, but I'm holding on to mine, until I find a company that is willing to stand behind their products and not sell junk, for the sake of a sale.
Best wishes.

Jan 03, 2011
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S21 Known problem
by: Anonymous

I too had the misfortune of getting an S21. I spent 3 months trying to get the machine to put out a consistant stitch. After months of frustration and hours of driving back and forth between Joannes and my home, they agreed to send it in for adjustment. I was told by the tech. that my machine was being recalled. I was given a new machine and sent home. I set it up and again ran into the same problem. I called customer service and I received a 3rd machine. I am at this time afraid to try it. Bottom line, this was a known problem that was not delt with and still wouldnt be if I had not threateded to cancel my credit card and report them. I wished I had never started down this road. Did I mention no classes offered?

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